The expansion of contact centres continues, and businesses are changing the way they interact with their customers, seeking communication solutions that enhance their customer experience and boost productivity. This growing demand has not gone unnoticed [...]
Written by Will Morey The relevance of customer experience, often known as CX - is well documented and can be applied to every industry. As with all buzzwords, it means a myriad of different [...]
Written by Mark Snow We're delighted to announce our new partnership with atom., a new modern-thinking telecommunications and managed IT provider. They are now offering iPECS Cloud and complimentary Ericsson-LG services to their customers in [...]
Leading Cloud service provider Pragma secured their position as the channel’s top UCaaS Provider with recognition as UCaaS Vendor of the Year at the Comms National Awards, as well as reaching a major milestone with [...]
Written by Will Morey Change is a real pain and unsettling for many people. Having worked for almost my entire career in the tech sector, I have been lucky enough to have lived in [...]
Written by Will Morey. I have just returned from an excellent trip to meet with the Ericsson-LG team in Seoul, South Korea, with Grace Lawless, our Operations Director. It has been almost three years since [...]
Pragma, Ericsson-LG’s exclusive UK service provider, became one of the first in the channel to bolt out of the gate and welcome 18 of their best-performing reseller partners to join them on a luxury beachfront [...]
Pragma has completed the acquisition of Techland, a leading value-added distributor and Platinum Partner of Ribbon’s UC enablement technology solutions and formed ‘EnableX Group’. EnableX focuses on enabling the reseller channel with technology propositions that [...]
By Alex Green. Interview with Grace Lawless. We've mentioned previously, 33% of our executive team are women, 50% of our management team are women and 36% of our overall team are women. For this piece Grace [...]
By Alex Green. Interview with Jolene Larter. Looking back to when you were a kid yourself, was your perception of your parent's jobs any different to what they actually did? I remember throughout my entire childhood [...]
