Reed Autos

An iPECS in Automotive Case Study

Video Case Study

About Reed Autos

Reed Autos is a car dealership founded in 2012 in the village of Reed, Cambridgeshire. Starting out with a stock of 10 cars, the dealership has now expanded to hold more than 200 cars on site.

The Challenge

Required a future-proof solution that could easily manage a high volume of outbound calls

WiFi signal across the Reed Auto site is inconsistent, therefore seeking connection options via mobile data

Seeking options that would allow them to use their legacy handsets

Provide reporting and analytics for management teams

The Solution

iPECS Cloud was implemented to provide a scalable solution to enable Reed Autos to continue on its trajectory of growth, providing the options to add additional users, while remaining in control of costs and maximising efficiency. iPECS Cloud Mobile was installed for remote workers, iPECS 1040i handsets for additional desk-base workers and call reporting and analytics were implemented to provide visibility of real-time call data and a customisable wallboard to ensure the highest level of customer service is delivered.

iPECS Cloud

Providing an easy and cost-effective solution to add new sites to the phone system

Always Connected

iPECS Cloud Mobile SIMs were implemented to enable remote workers to always ensure a strong connection via a 4G network

Handsets

Legacy handsets were used throughout the site with iPECS 1040i handsets deployed to additional team members

Maintain A High-Level Of Customer Service

Using the integrated call reporting and analytics application to ensure all calls are logged, returned or answered, reducing the volume of missed calls