iPECS Analytics is a powerful call reporting tool that can help businesses dramatically enhance productivity through a suite of reports designed to quickly display data relating to core metrics and KPIs from a global company view to individual agents and calls.
Powerful Visual Data
Data for every occasion
The reporting function in iPECS Analytics ensures that nothing is missed when it comes to analysing inbound call data. Missed calls and poor call handling can cost businesses dearly, but with a selection of detailed reports, it is possible to quickly analyse call traffic, spot problems and put them right.
Multiple reports are available via the iPECS Analytics dashboard to help businesses analyse every aspect of their inbound call traffic:
Company: This top-level report allows businesses to get a great overview of their inbound traffic with the ability to view data based on: