Careers2019-08-07T17:24:13+01:00

Work with us

Join our team and help reshape the Unified Communications space in the UK!

We are Pragma, the sole provider of award-winning Unified Communications solutions from Ericsson-LG, in the UK. We work with our reseller partners to get the latest in iPECS communications technology to everyone from shops in your local high-street to multi-national conglomerates.

We’ve been on an upward trajectory since commencing operations in 2012, and we have no intention of slowing down. This is why we are constantly on the lookout for ambitious individuals to help move us forward.

We go the extra mile to make sure our team members enjoy their time with us. You can expect to have a real work-life-balance, a host of great benefits and rewards, and recognition.

Here are some of the benefits our employees love

Company pension scheme

Company pension scheme – 5% contribution from us and 5% from you

Medicash

Medicash – cash back towards everyday healthcare bills along with discounted cinema tickets and a host of other great benefits

Additional holidays

Additional holidays to reward years in service up to 28 days

Company events

Company events – Christmas parties, quarterly team outings and much more

Quarterly awards

Quarterly awards to recognise employees and their outstanding contribution to the business

Long Service Award

Long Service Award to recognise every 5 years of service

Death in service cover

Death in service cover – 4x your basic salary

Fresh fruit

Enjoy the fresh fruit delivered straight to our office

Table Tennis

Unwind with a spot of Table Tennis during your lunch break

Scenic views

Take in the scenic views of the South Downs while you work

I love working at Pragma because…

  • I get to work with an awesome team and a great set of resellers
  • Every day is different and I get to learn something new each day. Whether it’s about new technology, project management or presentation skills, it all helps me develop my skill set
  • We have some great events! During the last three years, I have been on incentive trips to Budapest and Barcelona, completed a triathlon in Scotland, and I’m getting ready to jet off to Tenerife in October!

I love working at Pragma because…

  • My role enables me to be creative and explore the depths of my imagination
  • I get to collaborate with a lot of exciting people, both internally and externally
  • I don’t have to dread Mondays anymore!

I love working at Pragma because…

  • I get all the support I need to further my knowledge and skills to help me achieve my goals
  • Of the people who work here! They’re friendly and it truly is a great working environment
  • Of the resellers we work with. We have great relationships with them and enjoy our partnership

Current Openings

Below is a list of our current job vacancies – remember to check back regularly as we are looking to grow our team!

Job Title

Marketing Manager

Immediate start – 1st September 2019

Join an award-winning marketing team and take them to the next level in this fast-paced technology business.

This is a great opportunity for an experienced Marketing Manager to join Pragma and become part of a dynamic and driven management team. You’ll be joining a growing technology company based near Storrington, West Sussex and leading a small marketing team of two other people. You will be part of the management team focused on driving the development of the business and continuing the growth trajectory.

Pragma are the UK distributor of Ericsson-LG iPECS cloud and on-premise telephony platforms. Not really sure what this means? Don’t worry, we aren’t expecting you to be a telephony expert. We’ll help you learn what you need to know.

Marketing sits at the heart of everything we do at Pragma. We have consistently won awards for our marketing campaigns, team and propositions. This role provides the opportunity to keep innovating and driving great marketing and customer engagement, and will help you drive forward an amazing career in marketing.

Our working environment is professional but relaxed, and we are looking for someone who is keen to jump in with both feet to keep us at the leading edge:

  • Developing our marketing strategy and continuing to innovate with delivery of marketing tools, services, communication and support for our resellers;
  • Supporting our digital marketing manager with delivery of a customer recruitment strategy and outstanding web and social presence;
  • Our Annual Conference is our key event of the year, welcoming nearly 200 partners to a day and evening of exhibitions, presentations, gala dinner and awards. Your role will be leading the overall running of the event;
  • Developing and delivering innovative and exciting incentive trips around the globe helping reward and recognise our customers success;
  • Developing a clear marketing communications strategy to keep our customers informed and up to date on our key products, services and support;
  • Working closely with our resellers to ensure we support them with the knowledge and insight they need to drive our products in the end user market

Other tasks include:

  • Project management of ongoing projects, working with the marketing team to meet key deadlines – regular email marketing campaigns, keep the social media calendar up to date, website updates
  • Working with the marketing team to deliver product marketing collateral including updating content and new material
  • Video case studies – working alongside an experienced agency to deliver case studies within budget and on time
  • Monthly reporting of marketing activities including social media platform analytics, website analytics and overview of general activity

Essential experience

  • Leading a team
  • Developing and delivering marketing strategy
  • Channel marketing
  • Experience of event management
  • Managing several projects at a time
  • Social media platform experience including Facebook, Twitter, LinkedIn and YouTube
  • Being able to prioritise is key, in the ideal world we have a plan and we stick to it, but in reality, there are always hurdles and new projects being thrown into the mix on a regular basis, so managing expectations and taking things in your stride will be essential
  • Confident communicating with customers, internal team, suppliers, agencies whilst challenging outcomes/requests when necessary

Are you the right person and are we right for you?

  • Have great attention to detail
  • Enjoy variety and have the ability to switch between tasks
  • Have the ability to work under pressure without losing your cool and importantly, sense of humour
  • Delegating to the wider team supported by top notch briefs
  • Leading marketing team to flourish within their roles, supporting their development and skills

So why Pragma?

We are a fast-growing technology company based in Washington near Storrington in West Sussex nestled at the foot of the South Downs. Pragma was founded in 2012 and has grown to deliver over £8m in revenues and has a team of over 35 people. We are a people focused business who work with technology businesses across the UK. We partner with world class organisations like Ericsson-LG to bring their technologies to the UK market. We are a business who really focus on loving our customers and also most importantly the team that makes it all happen.

As a small rapidly growing business we provide loads of opportunity for people who want to develop, grow and build a career.

We offer a competitive salary and benefits package, great workplace, strong career track and a fantastic team of colleagues.

How to apply

As much as we like thinking outside the box and people rocking up on our doorstep with a CV please email us on will.morey@wearepragma.co.uk with your CV and a covering email or cover letter outlining why this role is the right one for you, and why you are the right person for us.

Please refer to our Privacy Policy for information on how we collect, share, store and use your personal data.

We’re Pragma, a fast growing multi award winning technology company. Think innovative tech and must-have products. Careers here mean the freedom and support you need to make an impact – pushing boundaries, creating solutions, hitting targets. And as part of our close-knit team, you’ll enjoy plenty of flexible benefits.

This is an exciting opportunity to lead our Technical Operations Team into the next phase of high growth within a dynamic technology business.

As the head of Technical Operations, you will excel at getting the best out of your team, with your goal of delivering an industry leading standard of customer service. You will report to the Operations Director and work alongside them to optimise the team.

Based in our brand new purpose built office in Washington, West Sussex, our technical support team deliver our cloud platforms, resolve customer issues, provide technical training, onboard new resellers, test new products and assist with installations.

  • Are you an experienced people leader?
  • Skilled in coaching your team to excel?
  • Do you know your KPI’s from your SLA’s?
  • Can you create new and innovative customer support models?
  • Do you love change and digital transformation?
  • Are you looking for an exciting and fast paced role within a high growth business?
  • Is operational efficiency the currency that drives your thinking and focus?
  • Do you live and breathe customer service and partnerships?
  • Interested in travel to Korea?

If you have answered yes to the above, then you are in luck!

Our working environment is professional but relaxed, and we are looking for someone who is keen to jump in with both feet and build the team to take our business to the next level.

What you’ll do:

  • Define and deliver a customer support strategy to drive excellence across all interactions with our Resellers
  • Use data, SLA’s and KPI’s to prioritise the team’s focus and performance
  • Provide effective management reporting, customer insights and efficiency metrics
  • Develop customer centric systems and processes in collaboration with other business teams to deliver best in class customer experiences
  • Provide clear direction and leadership to all members of the Technical Support team, developing the skillsets they need to support the development and growth of the business
  • Manage the team’s time to ensure all business activities are supported
  • Continually develop a training curriculum that empowers our resellers with the skills and knowledge they need to install and maintain our product portfolio
  • Develop, monitor and maintain our cloud infrastructure to deliver highest levels of resilience and reliability

What you’ll have:

  • 5+ years leadership of a customer facing technical team
  • Process design and implementation
  • Continuous improvement mindset
  • Excellent Communication skills
  • Knowledge of cloud networks
  • Project management experience
  • Close attention to detail and diagnostic skills / ability to logically think problems through to a final resolution
  • Educated to A level or higher

Are you the right person and are we right for you?

  • Passionate and driven
  • Strong leader and people manager
  • Analytical and interested in technology
  • Systems and process driven
  • Looking for a career in a fast growth company
  • Have the ability to work under pressure without losing your cool
  • Own transport is essential due to the rural location of our premises
  • Occasional travel to Korea
  • Sense of humour

Own transport is essential due to the rural location of our premises in Washington, West Sussex.

Keywords:

Service Desk Manager, Service Operations Manager, Service Desk Team Leader, Helpdesk Manager, Technical Manager, IT Operations Centre Manager, Head of Service Delivery

How to apply:

Please email careers@wearepragma.co.uk with your CV and a short covering letter.

Please refer to our Privacy Policy for information on how we collect, share, store and use your personal data.

We’re Pragma, a fast growing multi award winning technology company. Think innovative tech and must-have products. Careers here mean the freedom and support you need to make an impact – pushing boundaries, creating solutions, hitting targets. And as part of our close-knit team, you’ll enjoy plenty of flexible benefits.

This is an exciting opportunity to join our Technical Operations Team within a dynamic technology business, as we move into the next phase of high growth.

As a Cloud Specialist, you will be responsible for our hosted Unified Communications platform, testing new products and providing 3rdline technical support, delivering an industry leading standard of customer service. You will report into the Head of Technical Operations.

Based in our brand new purpose built office in Washington, West Sussex, our technical support team is currently a team of ten professionals dedicated to delivering our cloud platforms, resolving customer issues, providing technical training, onboarding new resellers, testing new products and assisting with installations.

  • Do you have over 5 years telecoms experience?
  • Do you know your VMware from your SIP Trunk’s?
  • Can you manage equipment within a T2 datacentre environment?
  • Do you love change and digital transformation?
  • Are you looking for an exciting and fast paced role within a high growth business?
  • Is operational efficiency, security and resilience the currency that drives your thinking and focus?
  • Do you live and breathe customer service and partnerships?

If you have answered yes to the above, then you are in luck!

Our working environment is professional but relaxed, and we are looking for someone who is keen to jump in with both feet and take our business to the next level.

What you’ll do:

  • Maintain and support of our hosted UC platform and core network,
  • Record, investigate and resolve customer support tickets in line with SLA’s
  • Test, field trial, and document new product introductions to enable resellers to install and support Pragma products in the field
  • Liaise with suppliers to achieve rapod resolution
  • Keep our knowledgebase and website up to date with current product information
  • Continually develop a cloud training curriculum that empowers our resellers with the skills and knowledge they need to install and maintain our product portfolio
  • Develop, monitor and maintain our cloud infrastructure to deliver highest levels of resilience and reliability

What you’ll have:

  • 5+ years technical cloud and datacentre experience
  • Knowledge of cloud networks, Voice network services, ISDN, broadband and SIP trunks, Virtualisation (VMware, KVM, OpenStack), Security (Monitoring and analysis), switches, routers, firewalls, NAT, Linux
  • Process design and implementation
  • Continuous improvement
  • Excellent Communication and documentation skills
  • Project management
  • Close attention to detail
  • Diagnostic skills / ability to logically think problems through to a final resolution
  • A flexible approach to working hours and travel throughout the UK at short notice
  • Educated to A level or higher

Are you the right person and are we right for you?

  • Passionate and driven
  • A team player
  • Analytical and interested in technology
  • Systems and process driven
  • Looking for a career in a fast growth company
  • Have the ability to work under pressure without losing your cool
  • Own transport is essential due to the rural location of our premises
  • Sense of humour

Own transport is essential due to the rural location of our premises in Washington, West Sussex.

How to apply:

Please email careers@wearepragma.co.ukwith your CV and a short covering letter.

Please refer to our Privacy Policy for information on how we collect, share, store and use your personal data.

We’re Pragma, a fast growing multi award winning technology company. Think innovative tech and must-have products. Careers here mean the freedom and support you need to make an impact – pushing boundaries, creating solutions, hitting targets. And as part of our close-knit team, you’ll enjoy plenty of flexible benefits.

This is an exciting opportunity to join our Technical Operations Team within a dynamic technology business, as we move into the next phase of high growth.

As a Technical Trainee, you will gain an excellent development opportunity to train in networking, applications and communications technology, in a team which is delivering an industry leading standard of customer service.

Based in our brand new purpose built office in Washington, West Sussex, our technical support team deliver our cloud platforms, resolve customer issues, provide technical training, onboard new resellers, test new products and assist with installations.

What you’ll do:

  • Work with our customers to understand and log technical issues and then work alongside our team of technical specialists to resolve these issues and provide the company’s customers with the support they need to implement and support their technology.
  • Develop networking, applications and communications technologyskills with the long term goal of becoming a junior support specialist

What you’ll have:

  • You’ll be a team player, be career minded and have great inter-personal skills
  • Any previous IT or networking skills will be an advantage
  • A passion for technology and great customer service

Are you the right person and are we right for you?

  • Passionate and driven
  • Analytical and interested in technology
  • Keen to learn and develop skills
  • Proactive and hard working in your approach to work.
  • Able to communicate well across all levels.
  • Good organisational skills, multi-tasking and the ability to work under pressure.
  • Customer service skills.
  • Previous experience in a customer service position is desirable but not necessary
  • Own transport is essential due to the rural location of our premises
  • Sense of humour

Own transport is essential due to the rural location of our premises in Washington, West Sussex.

How to apply:

Please email careers@wearepragma.co.ukwith your CV and a short covering letter.

Please refer to our Privacy Policy for information on how we collect, share, store and use your personal data.

Job Title

Business Development Specialist

Reporting line

Business Development Manager

Key Function

Pragma is a fast growing technology company within the unified communications market. Independently owned, they manage a network of experienced technology resellers across the UK. An opportunity has now arisen for a Business Development Specialist to join the team.

This is the ideal role for a channel sales professional, looking to build their career with a leading company operating in a fast-moving industry and offering excellent career development opportunities.

As a Business Development Specialist, you will work closely with a Business Development Manager and be responsible for a business territory covering the South West of England. You will undertake both account management and new business development in order to maximise profit and growth through a well-established reseller channel.

You will secure and support resellers throughout your territory, most importantly, creating long-term revenue through the development of profitable relationships.

Main areas of responsibility

  1. Training and development
    1. Deliver sales and product training to reseller sales teams to enable them to effectively open sales opportunities, configure solutions and secure profitable sales across the full Pragma portfolio
  2. Products and Services
    1. Must have expert knowledge of Pragma products and services and be able to present, demonstrate and position the full portfolio
    2. To deliver compelling product demonstrations across the Pragma portfolio to support resellers in winning sales opportunities
    3. Identify gaps in current products and services and feedback to colleagues and suppliers in order that on-going development addresses our customers’ needs
  3. Reseller development and recruitment
    1. Support resellers in all aspects of their business and ensure they can effectively sell and support the portfolio
    2. Present regular updates and performance reviews to key partners
    3. Deliver the on-boarding of new resellers with all of the required training and support to make new resellers a successful partner
    4. To build and maintain strong relationships across the reseller sales and support teams
  4. BDM Support
    1. To support the BDM in all aspects of managing and successfully growing the territory

Qualifications, Experience and Competencies 

  1. Effective sales and closing skills, achieve revenue and GM targets
  2. Excellent communication skills, both written and verbal
  3. Ability to prepare and deliver effective presentations
  4. Strong product knowledge of IP-PBX, Cloud telephony and unified communications products and services
  5. Self-motivated and able to work with minimal supervision
  6. Maintain a clean driving license and be able to travel and work throughout the UK
  7. Be a team player and contribute towards the overall success of the business
  8. Be able to work effectively under pressure and meet tight deadlines.

Whilst not essential, sales experience gained within the telecommunications industry would be an advantage to your application.

To apply for the role of Business Development Specialist, please apply in writing to careers@wearepragma.co.uk

Please refer to our Privacy Policy for information on how we collect, share, store and use your personal data.