Work with us

Join our team and help reshape the Unified Communications space in the UK!

We are Pragma, the sole provider of award-winning Unified Communications solutions from Ericsson-LG, in the UK. We work with our reseller partners to get the latest in iPECS communications technology to everyone from shops in your local high-street to multi-national conglomerates.

We’ve been on an upward trajectory since commencing operations in 2012, and we have no intention of slowing down. This is why we are constantly on the lookout for ambitious individuals to help move us forward.

We go the extra mile to make sure our team members enjoy their time with us. You can expect to have a real work-life-balance, a host of great benefits and rewards, and recognition.

Current Openings

Below is a list of our current job vacancies – remember to check back regularly as we are looking to grow our team!

Pragma is a fast-growing technology company within the unified communications market.  Independently owned, they manage a network of experienced technology resellers across the UK. An opportunity has arisen for a Business Development Manager to join the team.

This is the ideal role for a channel sales professional looking to build their career with a leading company operating, in a fast-moving industry and offering excellent career development opportunities.

As a Business Development Manager, you will work closely with the Business Development Director and be responsible for a specified territory within the UK. The role will require you to undertake account management of a well-established reseller channel, as well as developing new business opportunities in order to maximise profit and growth.

You will secure and support resellers throughout your territory, most importantly, creating long-term revenue through the development of profitable relationships.

Supporting resellers through their entire lifecycle, your duties will include:

  • Identifying, on-boarding and developing new resellers
  • Training and supporting resellers on the full range of products and services
  • Present regular updates and performance reviews to key partners
  • Delivering end user demonstrations
  • Understanding and forecasting resellers sales activities
  • Attending key industry events and client meetings

To be considered for this role, you must have:

  • Proven sales experience with a track record of delivering against sales targets
  • A background within the telecommunications or technology industry

Additionally, as a Business Development Manager, you must have excellent interpersonal and communication skills, with the ability to deal with senior stakeholders to a high level. Quick rapport building skills and a confident attitude are key, as is the ability to manage your own time and workload.

Whilst not essential, sales experience gained within the telecommunications industry would be an advantage to your application.

How to apply:

Please email careers@wearepragma.co.uk with your CV and a short covering letter letting us know why you are the right person for this opportunity.

Please Note:

  • Own transport is essential due to the rural location of our premises.
  • Office hours are: Monday – Thursday 9am – 5.30pm and Fridays 9am – 5pm.
  • Please refer to our Privacy Policy for information on how we collect, share, store and use your personal data.

We’re Pragma, a fast-growing multi-award-winning technology company. Think innovative tech and must-have products. Careers here mean the freedom and support you need to make an impact – pushing boundaries, creating solutions, hitting targets. And as part of our close-knit team, you’ll enjoy plenty of flexible benefits.

This is an exciting opportunity to join our Billing Team within a dynamic technology business as we move into the next phase of high growth.

As a Billing Administrator, you will gain an excellent opportunity to work in the heart of our business, within a friendly team that is delivering an industry-leading standard of support to our customers. Based in our purpose-built office in Washington, West Sussex, our Billing team are responsible for the delivery of our monthly customer invoices and analysing new and exciting commercial billing offers.

What you’ll do:

  • Produce consolidated, highly accurate monthly billing information for our customers
  • Import and reconcile vendor billing files and invoices
  • Provide clear and concise reports and be able to demonstrate an understanding of the data contained
  • Work with the team to analyse billing options, understanding impacts, and making recommendations to enable decisions to be made
  • Apply problem solving techniques to day-to-day operations.
  • Work with our customers on the phone and over email to build strong relationships and deliver excellent customer service

What you’ll have:

  • A passion for technology and great customer service
  • Excellent telephone manner and written communication skills
  • Great attention to detail
  • Good Excel skills
  • Organised and motivated
  • A team player & can-do attitude
  • Ability to work using own initiative
  • Effective multi-tasking

Desired skills:

  • Previous experience in supporting and working with customers within a billing environment
  • Excellent administration and numeracy skills
  • Industry experience desired but not essential
  • Passionate and driven
  • Keen to learn and develop skills
  • Proactive and hard working in your approach to work
  • Great organisational skills and the ability to work under pressure
  • Sense of humour

Salary is up to £25,000 depending on experience.

How to apply:

Please email careers@wearepragma.co.uk with your CV and a short covering letter letting us know why you are the right person for this opportunity.

Please refer to our Privacy Policy for information on how we collect, share, store and use your personal data.

Please Note:

  • Own transport is essential due to the rural location of our premises.
  • Office hours are: Monday – Thursday 9 am – 5.30 pm, and Fridays 9 am – 5 pm.
  • Please refer to our Privacy Policy for information on how we collect, share, store and use your personal data.

We’re Pragma, a fast-growing multi award-winning technology company. Think innovative tech and must-have products. Careers here mean the freedom and support you need to make an impact – pushing boundaries, creating solutions, hitting targets. And as part of our close-knit team, you’ll enjoy plenty of flexible benefits.

This is an exciting opportunity to join our Technical Operations Team within a dynamic technology business, as we move into the next phase of high growth.

As a Technical Trainee, you will gain an excellent development opportunity to train in networking, applications and communications technology (on-prem hardware and cloud-based solutions), in a team which is delivering an industry-leading standard of customer service. You will also gain in-house desktop support experience in this role.

Based in our brand new purpose-built office in Washington, West Sussex, our technical support team deliver our cloud platforms, resolve customer issues, provide technical training, onboard new resellers, test new products and assist with installations.

What you’ll do:

  • Work with our customers to understand and log technical issues and then work alongside our team of technical specialists to resolve these issues and provide the company’s customers with the support they need to implement and support their technology.
  • Develop networking, applications and communications technology skills with the long term goal of becoming a junior support specialist
  • Support the Enable-X staff with desktop / Office 365 issues.

What you’ll have:

  • You’ll be a team player, be career-minded and have great interpersonal skills
  • Any previous IT or networking skills will be an advantage
  • Windows 10/11 experience and Office 365 experience will be an advantage
  • A passion for technology and great customer service

Are you the right person and are we right for you?

  • Passionate and driven
  • Analytical and interested in technology
  • Keen to learn and develop skills
  • Proactive and hardworking in your approach to work.
  • Able to communicate well across all levels.
  • Good organisational skills, multi-tasking and the ability to work under pressure.
  • Customer service skills.
  • Previous experience in a customer service position is desirable but not necessary
  • Sense of humour

How to apply:

Please email careers@wearepragma.co.uk with your CV and a short covering letter letting us know why you are the right person for this opportunity.

Please Note:

  • Own transport is essential due to the rural location of our premises.
  • Office hours are: Monday – Thursday 9 am – 5.30 pm, and Fridays 9 am – 5 pm.
  • Please refer to our Privacy Policy for information on how we collect, share, store and use your personal data.

Here are some of the benefits our employees love

Company Pension Scheme

Company pension scheme – 5% contribution from us and 5% from you

Additional Holidays

Additional holidays to reward years in service up to 28 days

Company Events

Company events – Christmas parties, quarterly team outings and much more

Quarterly Awards

Quarterly awards to recognise employees and their outstanding contribution to the business

Long Service Award

Long Service Award to recognise every 5 years of service

Death In Service Cover

Death in service cover – 4x your basic salary

Table Tennis

Unwind with a spot of Table Tennis during your lunch break

Birthdays Off

Have your birthday off on us

I love working at Pragma because…

  • I get to work with an awesome team and a great set of resellers
  • Every day is different and I get to learn something new each day. Whether it’s about new technology, project management or presentation skills, it all helps me develop my skill set
  • We have some great events! During the last three years, I have been on incentive trips to Budapest and Barcelona, completed a triathlon in Scotland, and in October, I jetted off to Tenerife on another incentive trip!

I love working at Pragma because…

  • I get to apply my creativity to a variety of projects, from campaigns and events to content and imagery
  • I get to collaborate with a variety of people, both internally and externally
  • I gain the support I need to help me develop my skills to progress further in my career

I love working at Pragma because…

  • I get all the support I need to further my knowledge and skills to help me achieve my goals
  • Of the people who work here! They’re friendly and it truly is a great working environment
  • Of the resellers we work with. We have great relationships with them and enjoy our partnership