Work with us

Join our team and help reshape the Unified Communications space in the UK!

We are Pragma, the sole provider of award-winning Unified Communications solutions from Ericsson-LG, in the UK. We work with our reseller partners to get the latest in iPECS communications technology to everyone from shops in your local high-street to multi-national conglomerates.

We’ve been on an upward trajectory since commencing operations in 2012, and we have no intention of slowing down. This is why we are constantly on the lookout for ambitious individuals to help move us forward.

We go the extra mile to make sure our team members enjoy their time with us. You can expect to have a real work-life-balance, a host of great benefits and rewards, and recognition.

Current Openings

Below is a list of our current job vacancies – remember to check back regularly as we are looking to grow our team!

We’re Pragma, a fast growing multi award winning technology company. Think innovative tech and must-have products. Careers here mean the freedom and support you need to make an impact – pushing boundaries, creating solutions, hitting targets.

There are two opportunities to join our Orders and Provisioning Team within a dynamic technology business, as we move into the next phase of high growth.

As an Orders & Provisioning Executive, you will gain an excellent opportunity to work in the heart of our business, within a team that is delivering an industry-leading standard of customer service.

Based in our brand new purpose-built office in Washington, West Sussex, our Orders & Provisioning team process orders, provision new cloud services, deliver our monthly bill run and also analyse new and exciting billing offers.

What you’ll do:

  • Work with our customers on the phone and over email to build strong relationships and deliver excellent customer service.
  • Identify, investigate and resolve a query, complaint or general enquiry from customers while processing a variety of order types, provisioning licences and setting up recurring billing.

What you’ll have:

  • Good organisational skills
  • Reliability and dependability
  • Self-motivated
  • Upbeat and energised
  • Flexible and willing take on a variety of tasks
  • Team player
  • A passion for technology and great customer service
  • Excellent telephone manner and written communication skills
  • Great attention to detail
  • Effective multi-tasking

Desired skills:

  • Minimum 1 years’ experience within a customer service/support role
  • Industry experience desired but not essential
  • Passionate and driven
  • Keen to learn and develop skills
  • Proactive and hard working in your approach to work.
  • Great organisational skills and the ability to work under pressure.
  • Sense of humour

Salary:

  • Up to £23,000 depending on experience

How to apply:

To apply for this role, please send your CV and cover letter to careers@wearepragma.co.uk.

Please Note:

  • Own transport is essential due to the rural location of our premises.
  • Office hours are: Monday – Thursday 9am – 5.30pm and Fridays 9am – 5pm.
  • Please refer to our Privacy Policy for information on how we collect, share, store and use your personal data.

We’re Pragma, a fast growing multi award winning technology company. Think innovative tech and must-have products. Careers here mean the freedom and support you need to make an impact – pushing boundaries, creating solutions, hitting targets.

There is an opportunity to join our Orders and Provisioning Team within a dynamic technology business, as we move into the next phase of high growth.

As an Orders & Provisioning Executive, you will gain an excellent opportunity to work in the heart of our business, within a team that is delivering an industry-leading standard of customer service.

Based in our brand new purpose-built office in Washington, West Sussex, our Orders & Provisioning team process orders, provision new cloud services, deliver our monthly bill run and also analyse new and exciting billing offers.

What you’ll do:

  • Work with our customers on the phone and over email to build strong relationships and deliver excellent customer service.
  • Identify, investigate and resolve a query, complaint or general enquiry from customers while processing a variety of order types, provisioning licences and setting up recurring billing.

What you’ll have:

  • Good organisational skills
  • Reliability and dependability
  • Self-motivated
  • Upbeat and energised
  • Flexible and willing take on a variety of tasks
  • Team player
  • A passion for technology and great customer service
  • Excellent telephone manner and written communication skills
  • Great attention to detail
  • Effective multi-tasking

Desired skills:

  • Minimum 1 years’ experience within a customer service/support role
  • Industry experience desired but not essential
  • Passionate and driven
  • Keen to learn and develop skills
  • Proactive and hard working in your approach to work.
  • Great organisational skills and the ability to work under pressure.
  • Sense of humour

Salary:

  • Up to £23,000 depending on experience

How to apply:

To apply for this role, please send your CV and cover letter to careers@wearepragma.co.uk.

Please Note:

  • Own transport is essential due to the rural location of our premises.
  • This position is only a 6-12 month contract.
  • Office hours are: Monday – Thursday 9am – 5.30pm and Fridays 9am – 5pm.
  • Please refer to our Privacy Policy for information on how we collect, share, store and use your personal data.

We’re Pragma, a fast-growing multi award winning technology company. Think innovative tech and must-have products. Careers here mean the freedom and support you need to make an impact – pushing boundaries, creating solutions, hitting targets. And as part of our close-knit team, you’ll enjoy plenty of flexible benefits.

This is an exciting opportunity to work for a progressive employer that offers excellent career development opportunities. As our Warehouse & Logistics Manager, you will be an efficient and organised individual who thrives in a fast-paced atmosphere.

Based in our purpose-built office and warehouse in Washington, West Sussex, you will report to the Orders & Provisioning Manager and work alongside them to deliver excellent service to our partners.

What you’ll do:

  • Prepare orders for delivery by updating software (if required), picking, scanning and packing.
  • Develop short- and long-term plans to increase the efficiency and optimisation of warehousing functions and inventory. Establish warehouse strategies and organisational goals. Develop/track key performance indicators (KPIs).
  • Maintain optimal current & future stock levels across all warehouse locations to meet known & forecast demand within commercial, operational, regulatory & resource constraints.
  • Set up, maintain, and continuously improve policies, processes & systems, reporting, communication & stakeholder engagement relating to purchasing, transferring, and returning stock.
  • Manage Vendor, Courier and Freight Forwarder relationships and contract performance.
  • Ensure Health and Safety is at the forefront of all operations.
  • Manage a team of two direct reports. Monitor and manage productivity and performance of each employee and look for improvements. Complete and document regular 1-2-1 performance reviews with all warehouse personnel. Full adherence to company code of conduct policy ensuring any non-conformance is dealt with formally.
  • Ensure efficient and effective use of warehouse space.
  • Coordinate building maintenance activities.

What you’ll have:

  • 5+ years of Warehouse & Logistics management.
  • Courier and Freight Handler relationship and performance management.
  • 2+ years of managing inbound international freight.
  • Process & Productivity Improvements.
  • New system evaluation, selection, testing and related process design.
  • Stakeholder Management.
  • Leadership.
  • Stock forecasting and processes to maintain optimal inventory levels.
  • Employee training and coaching.
  • Excellent IT Skills.
  • Proficient in the use of Warehouse Management Systems and all stock related functions.
  • Performance management and error management to ensure all internal KPI’s are met and service levels remain industry leading.

Salary:

  • Up to £30,000 depending on experience.

How to apply:

Please email careers@wearepragma.co.uk with your CV and a short covering letter letting us know why you are the right person for this opportunity.

Please Note:

  • Own transport is essential due to the rural location of our premises.
  • Office hours are: Monday – Thursday 9am – 5.30pm and Fridays 9am – 5pm.
  • Please refer to our Privacy Policy for information on how we collect, share, store and use your personal data.

Are you a fantastic organiser and a brilliant completer-finisher? Are you looking for a varied and exciting role working with the Founders and Owners of a successful business? If so, then we should probably meet.

We are looking for an experienced and professional Personal Assistant who really gets sh*t done.

If you’re super organised and efficient, and can help make me more effective at the day-to-day and see things through to completion, then you might be exactly what we’re looking for to join the team.

Pragma is a fast-growing and ambitious company with a great culture. We are a high-growth technology business focused on the reseller channel. Pragma was founded in 2012 and now employs over 35 fantastic people, with revenues in excess of £12m.

We are a supportive and fun team with great opportunities and rewards. If this sounds like it could be a good fit, then we’d love to hear from you.

Key responsibilities:

  • Diary management, both business and personal.
  • Creating detailed travel itineraries.
  • Email correspondence and inbox management.
  • Copy editing and drafting of marketing material, contract, customer emails, etc.
  • Organising meetings, including booking venues, and ordering refreshments.
  • Overseeing the creation of customer correspondence and other documents, including their formatting and distribution.
  • Creating and distributing reports and KPI packs.
  • Arranging social events for both clients and the team.
  • Managing the office and ensuring all aspects run smoothly and are well maintained.
  • Ad-hoc personal errands.
  • Management of miscellaneous issues.
  • Handling confidential matters with discretion.

Essential requirements:

  • Highly organised.
  • Excellent attention to detail with strong command of written English.
  • Educated to A-Level standard or equivalent. A degree-level qualification would be advantageous, but is by no means essential.
  • Ability to see things through to completion.
  • Demonstrable experience in a similar role and industry.
  • Proven diary management skills.
  • Strong skills in Word, PowerPoint and Excel.

Personality profile:

  • Positive can-do attitude.
  • Excellent interpersonal skills.
  • Detail-orientated.
  • Focused and responsive.
  • Takes initiative.
  • Excellent multi-tasker.
  • Completer finisher.

How to apply:

Please email careers@wearepragma.co.uk with your CV and a short covering letter letting us know why you are the right person for this opportunity.

Please Note:

  • Own transport is essential due to the rural location of our premises.
  • Office hours are: Monday – Thursday 9am – 5.30pm and Fridays 9am – 5pm.
  • Please refer to our Privacy Policy for information on how we collect, share, store and use your personal data.

Pragma is a fast-growing technology company within the unified communications market.  Independently owned, they manage a network of experienced technology resellers across the UK. An opportunity has arisen for a Business Development Manager to join the team.

This is the ideal role for a channel sales professional looking to build their career with a leading company operating, in a fast-moving industry and offering excellent career development opportunities.

As a Business Development Manager, you will work closely with the Business Development Director and be responsible for a specified territory within the UK. The role will require you to undertake account management of a well-established reseller channel, as well as developing new business opportunities in order to maximise profit and growth.

You will secure and support resellers throughout your territory, most importantly, creating long-term revenue through the development of profitable relationships.

Supporting resellers through their entire lifecycle, your duties will include:

  • Identifying, on-boarding and developing new resellers
  • Training and supporting resellers on the full range of products and services
  • Present regular updates and performance reviews to key partners
  • Delivering end user demonstrations
  • Understanding and forecasting resellers sales activities
  • Attending key industry events and client meetings

To be considered for this role, you must have:

  • Proven sales experience with a track record of delivering against sales targets
  • A background within the telecommunications or technology industry

Additionally, as a Business Development Manager, you must have excellent interpersonal and communication skills, with the ability to deal with senior stakeholders to a high level. Quick rapport building skills and a confident attitude are key, as is the ability to manage your own time and workload.

Whilst not essential, sales experience gained within the telecommunications industry would be an advantage to your application.

How to apply:

Please email careers@wearepragma.co.uk with your CV and a short covering letter letting us know why you are the right person for this opportunity.

Please Note:

  • Own transport is essential due to the rural location of our premises.
  • Office hours are: Monday – Thursday 9am – 5.30pm and Fridays 9am – 5pm.
  • Please refer to our Privacy Policy for information on how we collect, share, store and use your personal data.

Here are some of the benefits our employees love

Company Pension Scheme

Company pension scheme – 5% contribution from us and 5% from you

Additional Holidays

Additional holidays to reward years in service up to 28 days

Company Events

Company events – Christmas parties, quarterly team outings and much more

Quarterly Awards

Quarterly awards to recognise employees and their outstanding contribution to the business

Long Service Award

Long Service Award to recognise every 5 years of service

Death In Service Cover

Death in service cover – 4x your basic salary

Table Tennis

Unwind with a spot of Table Tennis during your lunch break

Birthdays Off

Have your birthday off on us

I love working at Pragma because…

  • I get to work with an awesome team and a great set of resellers
  • Every day is different and I get to learn something new each day. Whether it’s about new technology, project management or presentation skills, it all helps me develop my skill set
  • We have some great events! During the last three years, I have been on incentive trips to Budapest and Barcelona, completed a triathlon in Scotland, and in October, I jetted off to Tenerife on another incentive trip!

I love working at Pragma because…

  • I get to apply my creativity to a variety of projects, from campaigns and events to content and imagery
  • I get to collaborate with a variety of people, both internally and externally
  • I gain the support I need to help me develop my skills to progress further in my career

I love working at Pragma because…

  • I get all the support I need to further my knowledge and skills to help me achieve my goals
  • Of the people who work here! They’re friendly and it truly is a great working environment
  • Of the resellers we work with. We have great relationships with them and enjoy our partnership