Careers2018-10-16T09:32:52+00:00

Current Career Opportunities

Below is a list of our current job vacancies – remember to check back regularly as we are looking to grow our team!

Job Title – Senior Technical Specialist

Salary – £22,000 to £30,000

Opportunity to join a fast growing technology company recently recognised in the 2017 Deloitte Fast 500 fastest growing technology companies in Europe, Middle East and Africa.

The Senior Technical Specialist position is working alongside a small team of engineers in the companies brand new purpose built office in Washington, West Sussex.

This company specialises in unified communications and digital marketing technology and has grown rapidly since it was founded in 2012.

The role involves working as a team to provide “best in class” tech support around our portfolio of products. You will act as a senior tech lead on escalations within the team and will be expected to provide training and support to junior members of staff.

You will work closely alongside the original founders of the business and have the opportunity to build a career in the tech sector and develop in the company.

A training program will support you in your growth and provide you with the opportunity to understand the areas of technology to specialise in.

The role will suit someone who would like to progress their career with a fast growing industry leading channel focused telecommunications provider.

Key Requirements:

  • Minimum 5 years’ experience within a technical role in telecommunications organisation.
  • Minimum 5 years of PBX installation/maintenance experience.
  • Excellent knowledge of voice network services including ISDN, broadband and SIP trunks.
  • Understanding of peripheral technology e.g. Microsoft, Cisco, Wireshark would be an advantage.
  • Strong communications skills are required, verbal, written and presentation.
  • Excellent customer facing skills, ability to work under pressure and in a busy environment.
  • A flexible approach to working hours and travel throughout the UK at short notice.
  • Ability to work well as part of a team, as well as using initiative to resolve problem and deliver excellent customer service.
  • Experience of new product and software release management.

Own transport is essential due to the rural location of our new premises in Washington, West Sussex.

To apply for this role please send your CV and cover letter to mark.proops@wearepragma.co.uk

By applying for employment with or to work for Pragma Distribution Limited and, in association with my application, consent for personal data to be collected and processed by Pragma Distribution Limited is granted in accordance with the Job Applicant Privacy notice detailed here

Job Title – Technical Trainee

Salary – Basic up to £15,000

Opportunity to join a fast growing technology company recently recognised in the 2017 Deloitte Fast 500 fastest growing technology companies in Europe, Middle East and Africa. As part of our continued growth and expansion plans an opportunity has now a risen for a Technical Trainee to join the team. Do you have an excellent telephone manner, strong communication skills, a keen interest in IT / Telecoms Support and the desire to learn and grow within an ambitious company? Then this could be the opportunity for you.

The company is looking for a technical trainee to join a team of technical specialists who provide technical support and training to our business customers. The role involves providing technical support – telephone and email based fault logging.

Working alongside the company’s technical specialists in our brand new purpose built office, this role is designed to provide excellent development opportunities in understanding networking, applications and communications technology. The day to day role will be working with our customers to understand and log technical issues and then work alongside our team of technical specialists to resolve these issues and provide the company’s customers with the support they need to implement and support their technology.

Additionally, you need to be a team player, be career minded and have great inter-personal skills so you can begin building a rapport with our customers. Any previous IT or networking skills will be an advantage.

The company are seeking individuals with a passion for technology and great customer service and are willing to provide a thorough training programme for candidates with a desire to develop and build a career with them.

Own transport is essential due to the rural location of our new premises in Washington, West Sussex.

To apply for this role please send your CV and cover letter to mark.proops@wearepragma.co.uk

By applying for employment with or to work for Pragma Distribution Limited and, in association with my application, consent for personal data to be collected and processed by Pragma Distribution Limited is granted in accordance with the Job Applicant Privacy notice detailed here

Job Title – Orders and Provisioning Executive

Salary – £16,000 – £19,000

 An exciting opportunity for a bright and enthusiastic person to join a fast-growing technology company recently recognised in the 2017 Deloitte Fast 500 fastest growing technology companies in Europe, Middle East and Africa.

The right candidate will have some experience of working in a similar role and enjoy providing excellent business to business customer service. You will also be positive and hard working with excellent attention to detail and a flexible nature.

This varied role will include the following responsibilities:

  • Processing and confirming customer orders
  • Answering and dealing with telephone calls
  • Dealing with stock, pricing and general enquiries via email
  • Building strong relationships with key customer and supplier contacts
  • Purchasing licences and maintenance services on customer request
  • Liaising with suppliers and customers to organise and agree installation dates
  • Dealing with delivery discrepancies
  • Approving orders placed on the Cloud Platform
  • Ordering numbers and organising number porting

We are looking for somebody with the following skills and attributes:

  • Excellent customer service and communication skills
  • Good organisation
  • A team player & can-do attitude
  • Strong attention to detail and consistent accuracy
  • Good knowledge of Microsoft Office Products
  • Good standard of literacy in written English

Own transport is essential due to the rural location of our new premises.

To apply for this role please send your CV and cover letter to Jolene.larter@wearepragma.co.uk

No agencies please

Marketing Manager – Maternity Cover

 Immediate start – 2nd August 2019

  • Are you looking for an exciting and fast paced role within a small marketing team?
  • Are you so organised people don’t dare miss a deadline you set? (in a good way of course, just super-efficient whilst keeping a good sense of humour)
  • Consider yourself a bit of a digital marketing guru and keep up with the latest trends?
  • An avid HubSpot reader?
  • Do you live and breathe events and nurturing relationships with suppliers, agencies, venues and customers?

If you have answered yes to the above, then you are in luck.

This is a great opportunity for an experienced Marketing Manager to keep the seat warm for the current Marketing Manager who is off on maternity leave. You’ll be joining a growing and dynamic telecommunications company based in Pulborough, West Sussex and working alongside a small marketing team. Pragma are the UK distributor of Ericsson-LG iPECS on-premise and cloud solutions, not really sure what this means? Not to worry, we aren’t expecting you to be a telephony expert. We’ll tell you what you need to know.

Our working environment is professional but relaxed, and we are looking for someone who is keen to jump in with both feet and keep pushing forward several projects:

  • Driving forward the 2018/2019 marketing strategy and building on areas that can be improved.
    • Continue to develop our UP Campaign sales and marketing customer toolkit, exploring new verticals and keeping content fresh from social media posts, brochures, email marketing, videos and more
    • With a new customer web portal and CRM in the pipeline for early 2019, working closely with relevant team members to keep to project milestones and create and implement a project launch plan
    • Continue to develop the current lead generation strategy with new campaigns, content updates and regular email marketing to prospects
    • Creation of press releases with regular communication with the product marketing manager to keep the PR calendar up to date with new product releases and wider company news
    • An important part of our marketing calendar are award entries, in which there are several throughout the year. Writing the awards and supporting information is created including video by set deadlines (this might be a little daunting if you aren’t too familiar with the product, don’t worry help will at hand)
  • Our Annual Conference is our key event of the year, welcoming nearly 200 partners to a day and evening of exhibitions, presentations, gala dinner and awards. Your role will be managing the overall running of the event including:
    • Managing the organisation of the conference including sending out invites, managing RSVPs and venue logistics
    • Keeping customer communication plan on track
    • Acting as main point of contact between suppliers, entertainment, marketing agency, venues and internal teams
    • Working closely with marketing agency to keep to project deadlines and within budget
    • Conference content including presentations and video content, where you will work alongside an agency to create video content on key conference messages
  • As an extension of the conference, from building on the theme and taking place post-conference, the role covers the management of our UK wide roadshows:
    • Working alongside the marketing team sourcing venues four across the UK to host roadshows and raising awareness through pre and post event coverage including email marketing, social media and PR
    • Building on the conference theme and working with the sales team to create presentations
    • Driving attendance with regular guest list communication
  • Project management of international sales incentive trips
    • With the January 2019 trip to Cape Town nearly all wrapped up, you will take all the glory and swoop in and do any last bits and bobs that need finalising including communicating with attendees and reconfirming bookings
    • New incentive destination to be identified by February 2019, keeping within a strict budget, a new location to be confirmed and agenda (activities, restaurants, flights)
    • Working closely with the sales director and marketing team to launch incentive to customers including design theme and implement a regular communication strategy for both customers and internal sales team

Other tasks include:

  • Project management of ongoing projects, working with the internal marketing team to meet key deadlines – regular email marketing campaigns, keep the social media calendar up to date, website updates
  • Working with the marketing team to deliver product marketing collateral including updating content and new material
  • Video case studies – working alongside an experienced agency to deliver one or two Ericsson-LG case studies within budget and on time
  • Monthly reporting of marketing activities including social media platform analytics, website analytics and overview of general activity
  • Assisting the Sales Director with administrative tasks

Essential experience

  • Experience of event management
  • Managing several projects at a time
  • Good knowledge of Microsoft PowerPoint, Word and Excel
  • Social media platform experience including Facebook, Twitter, LinkedIn and YouTube
  • Content writing of social media posts and PR
  • Mailchimp experience preferred
  • Being able to prioritise is key, in the ideal world we have a plan and we stick to it, but in reality, there are always hurdles and new projects being thrown into the mix on a regular basis, so managing expectations and taking things in your stride will be essential for your own sanity
  • Confident communicating with customers, internal team, suppliers, agencies whilst challenging outcomes/requests when necessary

Are you the right person and are we right for you?

  • Have great attention to detail
  • Enjoy variety and have the ability to switch between tasks
  • Don’t mind being throw into the deep end
  • Have the ability to work under pressure without losing your cool and importantly, sense of humour
  • The ability to work flying solo and as part of a team
  • Delegating to the wider team supported by top notch briefs
  • Helping marketing assistant to flourish within their role, supporting their development and confidence within the team

How to apply

As much as we like thinking outside the box and people rocking up on our doorstep with a CV and doughnuts please email us on laura.swatton@wearepragma.co.uk with your CV and salary expectation or feeling chatty? Call Laura on 01903 927126