Artificial intelligence and the contact centre opportunity

2019-07-22T20:23:57+01:00July 22nd, 2019|Blog, Ideas Lab Blog|

Meeting sales targets and individual profit margins doesn't always have to be a struggle. You can grow your revenue streams, deliver enhanced business efficiency and a higher ROI to customers, all while creating [...]

Customer experience is king, but do your sales proposals amplify that?

2019-07-03T22:13:30+01:00July 2nd, 2019|Blog, Ideas Lab Blog|

With 81% of companies recognising that Customer Experience (CX) is a key differentiator*, and 72% of businesses saying that improving CX is their top priority*, it's no wonder that delivering better CX has [...]

Winning with Ericsson-LG’s Cupboard to Cloud proposition

2019-07-30T14:48:09+01:00June 18th, 2019|Blog, Ideas Lab Blog|

The cloud is where it's at, quite literally. Everything from getting medical advice and booking a taxi through to ordering from your favourite restaurant can all be done online thanks to cloud-based services. [...]