Healthcare

Call Connect GP

Best in class clinical solution that can be deployed with iPECS Cloud or UCP.

Operational Efficiency

Delivers increased efficiency to the healthcare sector.

Seamless Integration

Integrates with all major clinical systems to deliver an enhanced patient experience.

A class leading clinical solution that delivers increased efficiency to the healthcare sector.

Call Connect GP has been designed from the ground up to integrate with all major clinical system including EMIS and SystmONE. Call Connect GP is designed to deliver improved operational effeciency to doctors surgeries and other functions within the healthcare sector.

Save time on phone calls
Capture new numbers
Improve success of existing SMS solutions
Reduce outbound tasks
Maximise clinical outcomes & QoF/ES income

The NHS England 2018 survey of 750,000 patients found 30% said it was not easy to get through on the phone… and that was before global pandemic!

Patients

List of patients can be set up as Task / Alert groups.
Multiple practice staff are able to work on the list simultaneously.

Click to Dial

Click to dial numbers on screen, or launch the clinical system for that patient so all their information is easy to see.

Activity Recorded

All activity is recorded (phone calls, SMS, email, letter and other) allowing a snapshot / history of contact until the task is completed / cancelled.

Household Members

Other household members with priority tasks are also displayed, with any relevant information alerts that might affect how you deal with the task.

New Number Capture

Improve patient data with the new Number Capture feature. Immediately recognise that a number is new and add it to the clinical system without any input error.

Intelligent Response

The list intelligently refreshes and removes Patients as the task is completed by anyone in the practice.

Manager Review

The Manager can quickly view all activity on the Tasks and there is an audit trail – history of task activity recorded against the user logged in.

Multiple Lists

Multiple lists can operate at the same time.

3,500 Desktop Users

For both clinical and clerical staff, immediately see notes and alert information from the Clinical System that may affect how the call is handled

7,600 Hours Saved / Month

Immediately identify the patient calling and quickly select the patient in the clinical system typically saving 12 seconds per call

430,000 New Numbers Captured

Accurately capture any new number from which a patient calls and add to the Clinical System ensuring all activities that rely on numbers are more efficient

Communications was the top reason for written complaints to GP practices.

As quoted on NHS Survey 2018

It’s not all negative, Telephone Contacts presents an opportunity to engage with patients to…

Ensure contact details are correct and updated

Use patient warnings when appropriate

Action outstanding clinical / QoF alerts

Negate outbound tasks

Guide patients to the correct services

GP Receptionist Benefits

Recognise Numbers

Recognise all known patients numbers enabling quick selection in Clinical System after a simple confirmation.

New Number Capture

Immediately recognise that a number is new and add to clinical system without any input error.

Same Household

Know all the patients living in the same household, that the call could be about.

SMS

Up to date mobile numbers make all associated SMS solutions more effective eg. Appointment Reminders

Priority Tasks

Know and complete real ‘priority tasks’ to complete as part of the call.

Patient Warnings

Be aware of Clinical System patient warnings or other useful to know information.

Features Overview

Benefits	Features
Reduce call handling time	Screen Pop of clinical system triggered by known numbers calling
	Easy handling of multiple matched numbers and other patients at the same address
	Semi Automated New Number Capture
	Practice wide Address Book Mini Contact CRM
	Click to dial from Patient Record or anywhere on screen
Decrease admin time	Scratchpad for patient notes
	Basic task workflow support (click to dial and patient record “screen pop”)
	Bulk outbound task management with inbound call tagging
Improve patient communication and maximise income	Optional Audit trail for new number capture
	Basic call history
	Support for multiple clinical systems / hubs / call centre
	Alert activity report for Practice Managers
Simple to deploy and maintain	Presales liaison with CCG / CSU IT re: permissions / approvals
	Remote Fast track install and training
	Project management
	On-site visit (training and / or user PC install)
	Basic remote support for faults and API use
	Client PC reinstallations
	Server PC reinstallations (non-maintenance reasons)
	On-going training
	Software feature upgrades

Connect to iPECS Cloud or UCP

Download the iPECS Cloud Brochure

Download the iPECS UCP Brochure