Ericsson-LG Repair

Repair and warranty services are an essential part of the Pragma proposition and we have partnered with Europe’s leading repair centre, Multimessage, to provide resellers with the repair services they need.

The Pragma repair proposition is based on the highest levels of quality, service and support delivered at cost effective rates.

Our repair services offer

  • Repair of both current and legacy LG, LG-Nortel and Ericsson-LG products
  • Fast turnaround – we achieved an average turnaround of less than 4 working days on the most recent 100 repairs undertaken
  • Online tracking of all your repairs, so you know where your part is in the repair process
  • Competitive pricing


We chose to work with Multimessage as we believe they offer the most reliable and professional repair service available in Europe.

Multimessage was founded in 1989 to provide repair services and has grown to become one of the largest unified communications and data product repair and logistics centres in the UK.

Multimessage are located in a 20,000 square foot facility with 105 test benchs and the capacity to repair over 7500 items per month.

As an approved global repair centre to both Avaya and BT, Multimessage are well positioned to support the repair and warranties for Pragma and the Ericsson-LG product range.

  • Average turnaround of 5 days
  • Low BER rate – less than 2%
  • Repair down to component levels
  • 12 month warranty repair (on replaced components)
  • All equipment is soak tested for a minimum of 24 hours
  • Full antistatic protection
  • Cosmetic repair
  • Extensive stock of parts/components and hospital stock for advanced replacement
  • Full online tracking of your RMA

We have worked hard with Multimessage to make sure they can offer the highest standards of repair both for our warranty items and for your own chargeable repairs. We would highly recommend you use Multimessage for all of your repairs and would encourage you to donwload our repair price list from within the Partners area of our website.

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