Integrating iPECS Cloud with Microsoft Teams made easy. Introducing iPECS2Teams, a brand-new service that can be set up and running in minutes and that doesn’t require any additional software or hardware.

Connecting Microsoft Teams to your customer’s iPECS Cloud solution couldn’t be any easier. We are to deliver iPECS2Teams, a brand-new service that can be up and running in minutes and that doesn’t require any additional software or hardware.

As more and more businesses adopt Microsoft Teams they will be looking for ways that they can expand the communications functionality across teams and where possible leverage existing Cloud telephony investments.

iPECS2Teams allows us to deliver voice functionality directly to the MS Teams client from iPECS Cloud. Integration is quick and simple thanks to the template-based provision process we have developed.

The following features have been tested and supported via this service:

  • Make and receive a call

  • Call recording

  • Transfer a call (Note: Unscreened transfer only)

  • Enable/disable DND (Note: Confirmation tone is not provided. After dialling the DND code the call will ring for around 10 seconds and then drop. Once dropped the DND is enabled. Making a second call will disable DND)

  • Pick up a parked call (Note: Parking of calls from a Teams client is not supported)

  • Call statistics/reporting

  • Group pickup

  • Call hold (Note: Retrieval from hold can take a few seconds)

Any feature or function that is not specifically detailed above is not supported via this service.

Get in touch with us to learn more about iPECS2TEAMS and how it can create new revenue streams for you.

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What is iPECS Cloud?

iPECS Cloud brings all of the features you know and love from an on-premise phone system and delivers them through the cloud.

iPECS Cloud is tailored to deliver reliable and simple communications to your desktop from our highly secure and resilient data centres. This means we manage the phone system for you and you just use the handset, web portal or applications to access everything you need, when you need it.

Why Would It Suit My Business?

Because iPECS Cloud is designed to scale it suits all sizes of business whether you are have a single home office or multiple locations around the globe.

With on-demand features and same-day provisioning you can add users or remove users quickly and easily. With our advanced feature packs you can completely tailor the user’s experience and provide a call centre solution, reception console and much more with a simple click.

What Benefits Will It Deliver?

iPECS Cloud brings your teams together with simple tools for collaboration and communication.

On-demand access to features and the ability to add or remove users means you have the flexibility to adapt to your business needs.

With fully featured handsets and simple web, PC or smartphone interfaces your users will understand the benefits of iPECS Cloud in record time.

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