G Johns & Sons

An iPECS in Manufacturing Case Study

Video Case Study

About G Johns & Sons

G Johns are architectural ironmongers, based in North London since 1888.The family-run business recently looked to expand to a larger site.

The Challenge

Required a future-proof solution that could easily manage a high volume of outbound calls

Moving into larger premises across multiple levels added complexity to the team receiving calls

Needed to be able to facilitate remote working for a number of staff

Ability to video call from the handset and via a softphone client

The Solution

iPECS Cloud was implemented to provide a scalable solution to enable G Johns & Sons to continue on its trajectory of growth, providing the options to add additional users, while remaining in control of costs and maximising efficiency. iPECS ONE was installed to enable team members to answer calls both remotely and on-site. iPECS 1080i handsets were installed to enable users to access the Android store on their handsets and sync with their calendars.

iPECS Cloud

Providing an easy and cost-effective solution to add new sites to the phone system

Always Connected

iPECS ONE licenses were added to allow users to stay connected and take calls when working remotely

Handsets

Handsets were upgraded to iPECS 1080i handsets throughout the site to enable video calling

Handle Incoming Calls Efficiently

Using the presence lights on the system helps the team to handle incoming calls more efficiently.

Key Features

iPECS Cloud

1080i Handsets

iPECS ONE

Reporting & Analytics Application

Download Case Study PDF

Related Case Studies

SportPesa Racing Point

An iPECS in Automotive Case Study

Millfield Art Centre

An iPECS in Entertainment Case Study

Hozelock

An iPECS in Manufacturing Case Study

Oxleas NHS Trust

An iPECS in Healthcare Case Study

Become an iPECS Reseller

Join today and start selling our award winning portfolio of products in no time.

Sign Me Up