Hozelock

An iPECS in Manufacturer Case Study

Video Case Study

About Hozelock

Hozelock is a large manufacturing business based in Birmingham, UK. Under one roof, they have 250 permanent staff and large quantities of seasonal employees during busy periods in the summer. Therefore, needed a phone system to facilitate seamless communication and collaboration between their staff.

The Challenge

Install a cheaper and easier to maintain system

Enable advanced reporting and analytics

Portable solution for factory workers

Work with a large site and old cabling

The Solution

The solution implemented was an iPECS UCP 100 that was to enable a seamless expandability throughout the site. iPECS LIP-9020 handsets were deployed to reduce cabling, installation and maintenance cost and iPECS LIP-9040C handsets to deployed to call centre and reception staff to provide the additional features they need. iPECS Business DECT handsets were also implemented for mobility in the factory.

iPECS UCP100

Providing an easy and cost-effective solution

Flexible Solution

With 250 permanent members of staff now able to communicate seamlessly, the iPECS solution enables hot desking available for the seasonal employees.

Mobility

UCS Mobile and Desktop Applications were deployed throughout the site to streamline administrative tasks with its easy drag and drop call transferring.

Improved Customer Service

Using the integrated call reporting and analytics application to ensure all calls are logged, returned or answered, reducing the volume of missed calls

Key Features

iPECS UCP 100

LIP-9020 & LIP-9040C Handsets

UCS Mobile & Desktop Applications

Call Recording

Since we’ve implemented the Ericsson-LG iPECS system, we’ve been able to produce more reports for the business. The Ericsson-LG system has allowed us to see when those calls are coming in and actually provide management with figures to help us deal with the peaks and troughs of calls.

Richard Lewins, IT Director, Hozelock UK LTD

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