Shanks South Kirkby

An iPECS in Industrial Case Study

Video Case Study

About Shanks South Kirkby

With sites across Europe and Canada and revenues of over £600m, Shanks Group are a World leader in waste management. The Group uses a range of sustainable technologies to make valuable products from what is thrown away.

The Challenge

Overcoming the environmental challenges of deploying communications tools into a complex industrial site
Incoming call awareness over loud machinery
Mobile extensions deployment throughout the site
Restricting external call access
Reliable and resilient communications across multiple sites
Central control of the network to remotely run diagnostics and manage maintenance
Shared system access with local council
A cost effective deployment that meet strict safety guidelines
Support operational efficiency goals across the new site

The Solution

Bespoke handset solution

70+ IP phone extensions, some of which have casing to protect handsets from wet and dusty conditions.

Call Efficiency

Increased call efficiency across the multiple locations, particularly in noisy environments by integrating bedlam bells and a light system to assist with the awareness of incoming calls

Work Station Features

Full work station features applied such as phone extensions linked to mobile devices

Resilience

Resilience and reliability ensuring Shanks can deliver against their service levels and contracts

Cost Savings

Cost savings secured for Shanks and the local council through sharing common infrastructure and tools

Key Features

iPECS UCP 100

SIP Connectivity

LIP-9000 Series Handsets

Integrated mobile extensions

The solution provides a standardised platform across the entire Shanks site giving the ability to communicate effectivity and the core technology and functionality behind it is excellent.

David Skett, IT Manager, Shanks South Kirby

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