Hampton Park Vets

An iPECS in Veterinary Case Study

Video Case Study

About Hampton Park Vets

Hampton Park Vets are dedicated to providing the highest level of veterinary medicine along with a friendly and compassionate service. They have 3 sites in total and provide veterinary services in and around Salisbury. Hampton Park Vets pride themselves on providing great communication with their customers and team members.

The Challenge

Requiring a system that included call recording for staff training and compliance

Having previously had different systems in each of the 3 branches, making it difficult and costly to maintain

Difficult to scale the business with multiple systems as they often had to wait weeks to add additional users and extensions

The handsets they were using looked old-fashioned and were difficult to use

The Solution

Implementing a central iPECS phone system that services all three branches has meant that staff can stay in contact between practices with the press of a button. iPECS LIP-9030 handsets with Call Recording were implemented for key users across all sites. iPECS LIP-9071 video handsets were installed in each site to conduct regular face-to-face meetings without having logistic issues.

iPECS UCP100

Providing a secure, flexible and reliable service

Improved efficiency

Having a central iPECS system installed in one office that services all three branches – improving efficiency and internal communications

Improved Collaboration

Each site can now conduct regular face-to-face meetings with no effort through a LIP-9071 video handset in each site

Improved Customer Service

Introducing Call Recording into the business has improved staff training and allowed the practices to take consent of emergency veterinary procedures over the phone

Key Features

iPECS UCP100

LIP-9071 Video Handsets

LIP-9030 Handsets

Call Recording

Implementing video calling has allowed us to significantly increase the frequency of our staff meetings. The call recording feature has allowed us to improve staff training and give our clients a better service over the phone.

Laura Pearcy, Practice Manager, Hampton Park Vets
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Brands we work with

  • Warren House Veterinary Surgeries
  • Hampton Park Vets