Meet the Pragma Team

It may sound like another company cliché but people really are at the heart of our business. We work hard on recruiting awesome people who care and really enjoy working with us, our customers and with the latest technology. We all work hard to make sure Pragma is an excellent place to work where people feel part of a team and know that their voice counts.

We also work hard on making sure feedback and really listening is embedded in our culture. By listening to our customers and to each other within the team we work hard to constantly improve the business and all of our processes.

Introducing our Senior Management Team

Tim Brooks

Managing Director

Tim worked for Crane from 1991 to 2007 in a number of technical, sales and marketing roles. Tim went on to become UK general manager of Westcon Convergence from 2007 to 2012 building a £60M T/O business and the UKs leading Avaya distributor. test test test

Will Morey

Sales and Marketing Director

Will worked for Crane and Westcon for 12 years in web, marketing and general management roles. Will has strong experience of delivering marketing and strategy consultancy to a range of clients including Channel 4, First Group and UK Government.

Grace Lawless

Operations Director

Grace’s background involves over 20 years of making change happen and has recently spent 4 years as an operational efficiency consultant across a wide range of industries with a focus on customers, strategy, people, and process excellence.

Sales

Ed Savory

Business Development Director

Ed has worked as a Business Development Manager in the Ericsson-LG reseller channel since leaving university 8 years ago. Substantial product knowledge coupled with great support ensures Ed has all the tools needed to obtain mutual growth.

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Helen Ranaghan

Business Development Director

Helen has worked for Crane as both an Account Manager and Sales Manager before moving to Mitel where she provided account management and development to their leading partners in the UK.

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Mark Snow

Business Development Manager

Mark Snow who originally joined Pragma on the Orders and Provisioning team is now a Business Development Executive for our partners in the South East.

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Tom Wiles

Account Manager

Tom joined the Pragma team in 2016 and has spent 3 years within the Orders and Provisioning team. In this time he has gained substantial product knowledge to take forward into his role as an Accounts Support Executive within the Sales team.

Technical Delivery

Rob Smith

Head of Technical Operations

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Rob has worked in the technology industry for over 15 years and has previously led a technical team at a Managed Service Provider. Rob’s role is dedicated to improving technical operations.

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Mark Jones

Senior Technical Support Specialist

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Mark brings many years experience of the Ericsson-LG product and has been involved with the introduction of all Ericsson-LG products into the UK market from the GDK and LDK to the latest iPECS platform.

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Simon Smith

Senior Technical Support Specialist

Simon brings over 20 years experience in senior technical support roles where he has gained substantial product and industry knowledge. Simon will ensure the best quality of support for Pragma partners while increasing the efficiency of bringing new products to the channel.

Josh Aldridge

Technical Support Specialist

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Josh joined Pragma in early 2015 and works within the technical support team as a Technical Specialist.

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Anita Robson

Technical Support Specialist

Anita has been working with Ericsson-LG products and providing support to the UK reseller channel for over 16 years. Anita brings a passion for customer service and combining a technical background with an excellent understanding of distribution and the reseller channel. test test test test

Jessica Portugal

Technical Support Specialist

Jess joined Pragma in 2018 as a Technical Trainee. She has now progressed into a Technical Support Specialist and brings over 2 years of customer service experience to the Technical Support team. test

Andy Aston

Field Based Technical Specialist

Andy has been a self employed installation engineer for 8.5 years and brings 15 years’ experience of working with LG products. He has a wealth of experience in working on iPECS systems, helping increase our ability to provide a faster service to our partners.

Llewellyn Carson

Technical Support Specialist

Llewellyn brings more than 20 years of experience having built and run an Ericsson-LG reseller business in South Africa. He has been involved with the introduction of Ericsson-LG products into the South African market from the GDK and LDK to the latest iPECS platform.

Ryan Hawkes

Technical Support Trainee

Ryan joined the Pragma Technical Support team in March 2021 as a Technical Support Trainee.

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Ethan Hart-Coombes

Technical Support Trainee

Ethan joined the Pragma Technical Support team in June 2021 as a Technical Support Trainee.

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Operations

Andy Herring

Product Marketing Manager

Andy has over 20 years’ experience in the communications industry working in a variety of Sales, Technical Product Management and Product Marketing roles. During his time, he has built up significant experience across a number of vendors including; LG, Avaya, Ciena, Viavi and Yamaha UC.

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Alexander Davis

Business Analyst

Alex joined the Pragma team in May 2021 as a Business Analyst. After completing his degree in Aeronautical Engineering, he has worked on various projects that include process improvements, analysis and integrations within the SME market.

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Jolene Larter

Head of Billing

Jolene has worked in the telecommunication industry for many years at both Crane and Westcon. From a customer service background, Jolene now heads up our Billing team and is dedicated to putting processes in place to ensure the smooth running of your billing.

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Sarah Vaile

Billing Team

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Sarah has worked in the telecoms industry for over 5 years and she prides herself on providing excellent customer service.

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Rob Watson

Orders and Provisioning Manager

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Rob joined Pragma in September 2020, and has over 10 years of experience working in telecoms provisioning for Updata and Global 4. He prides himself on his attention to detail and making sure that things are right first time.

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Eve Radford

Orders and Provisioning Team

Eve joined the team in March 2018 and brings over two years of experience in customer service and administration. She prides herself in providing efficient customer service to the highest standard.

Matt Roberts

Warehouse Manager

Matt joined the Pragma team in November 2021 as a Warehouse Manager in our Operations department.

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Elliott Radford

Warehouse Operative

Elliott joined the Pragma team in March 2021 as a Warehouse Operative in our Operations department.

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Mason Walters

Warehouse & Orders Executive

Mason executes the merge of the Orders & Provisioning Team and the Warehouse Team to improve the flow between their processes. Away from the office, he can be found in the gym, at the Driving Range with friends or relaxing on the sofa.

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Marketing

Alex Green

Marketing Lead

Alex ensures the cogs are continuously turning within the Pragma & Candio marketing functions, providing a diverse role involving various creative and digital duties. When he’s not at work, you’ll most probably find him out with his dog.

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Raf Cuesta

Marketing Assistant

Raf assists with the cog-turning exercises that Alex provides. A graphic designer turned marketer; creating assets and making sure branding is on point! Out of the office, you’ll find him either trying to shoot a ball into a hoop, cooking a feast or screaming at my monitor, playing FIFA or Call of Duty.

Finance

Faye Thomas

Finance Manager

Faye has worked with resellers for many years at both Crane and Westcon in various finance roles. She makes sure the bills are paid and the invoices are always right first time, every time. test test test test test test test test test test test test test test test test test

Alicja Lecka-Tweddell

Accounts Technician

Alicja finished her AAT in 2020 and joined Pragma team in July 2021 as an Accounts Technician; making sure that suppliers and bills are paid on time, invoices and other documents are posted and dealt with promptly. An early bird, Alicja likes to start a day early with some energy boosting exercises so she is ready and powered up for the day.

The Candio Team

Tom Chedham

Business Development Manager

Tom joined the team with 7 years of experience in telecommunications. The majority of Tom’s LG experience comes from working direct with end-users. Tom is now helping Telecom and IT Companies grow their monthly billing revenue by introducing Candio’s product portfolio to their end-users.

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