Oxleas NHS

An iPECS CM Solution in Healthcare Case Study

Video Case Study

About Oxleas NHS

Oxleas is an NHS Foundation Trust providing community health, mental health and learning disability services. Oxleas have a workforce of around 3,500 across 80 sites in a variety of locations across the London Boroughs of Bexley, Bromley, Greenwich and Kent.

The Challenge

Increase Mobility

Implement hot desking across all sites to allow employees to work at any site and take their extension number with them

Increase Collaboration & Efficiency

Making it quicker and easier for staff to communicate and share ideas

Improve cost efficiency

Reduce ongoing telephony costs

Constant Connectivity

A resilient system with failover to ensure constant connectivity

The Solution

The solution from Ericsson-LG iPECS enabled a simple transition to SIP trunks, replacing traditional technology. A 10,000 port CM solution, reduces costs, increased business efficiency and provides geographic redundancy.

iPECS CM 10K

Providing a secure, flexible and reliable service

Improved efficiency

Hot desking has revolutionised the day to day working of the Oxleas, with those travelling to different sites having access to their own user profile through any iPECS handset – improving efficiency and internal communications

Improved Collaboration

Staff can now set-up their own telephone conferences with no effort, by dragging up to a hundred users internally or externally on landline or mobile into a conversation

Redundancy

Dual CM systems giving geographical redundancy – providing a highly resilient solution

Key Features

iPECS CM 10K

LIP-9000 Series

SIP Trunks

Conference Bridge

Oxleas has been delighted with the performance of the Ericsson-LG CM 10000 system. You’ve got two global brand names Ericsson and LG combined to deliver a package and it just fills me with a lot of confidence that we have chosen the right solution and that solution is going to work for a
long time to come.

John Forrest, Oxleas