We are excited to share some fantastic news about our latest innovations that are shaking things up in the world of cloud communications. We’ve just launched our amazing suite of new products—Sidekick and WhatsApp for CONNECT -that are set to revolutionise the way businesses interact with their customers and streamline their operations.
About Sidekick
This isn’t just any call assistant; it’s an AI-powered marvel designed to make life a whole lot easier. Sidekick tackles those slow, tedious tasks like call analysis and note-taking, freeing up valuable time for users.
Imagine having a virtual assistant that not only transcribes calls with advanced speech recognition but also summarizes them, complete with suggested action points.
And the best part? It even analyses the sentiment of the call, helping you understand the mood and intent of your customers. For those who want to go the extra mile, there’s an optional feature to automatically log summaries into your CRM, making customer management smoother than ever.
About WhatsApp for CONNECT
We’ve integrated this super popular messaging app into the CONNECT interface, and it’s a game-changer.
Why? Because it allows your whole team to stay on top of customer messages directly within CONNECT, with no limits on licenses.
It’s like having a powerful communication tool at your fingertips, ready to respond to customer inquiries efficiently. Plus, the auto-response message templates are customizable, making customer support a breeze.
These innovations are part of our ongoing effort to enhance the CONNECT for iPECS Cloud experience. CONNECT itself is a powerhouse, integrating iPECS Cloud with other cloud services through a single web application. It comes with both out-of-the-box and bespoke integrations, giving our partners the flexibility to tailor CONNECT to their specific needs.
About ENGAGE for iPECS Cloud
Another fantastic addition to the CONNECT suite. ENGAGE is a website chat widget that improves customer service by enabling one-click voice and video calls, and an AI-powered web chat that leverages ChatGPT. This ensures that users get accurate, automated answers while agents can step in whenever needed.
We are incredibly proud of how Sidekick and WhatsApp for CONNECT are shaping up. They’re not just about adding cool features; they’re about giving our partners the tools they need to excel in a competitive market. By simplifying complex tasks and enhancing customer interactions, these products help our partners stand out and deliver exceptional service.
As our Managing Director, Will Morey, puts it, “The channel is an increasingly competitive environment, and it really helps if you can stand out. CONNECT for iPECS Cloud and the products within it enable our partners to do exactly that. Sidekick and WhatsApp for CONNECT provide another opportunity for our partners, all while transforming how businesses deal with time-consuming everyday tasks. It’s a win for our partners and a win for their customers.”
You won’t want to miss out on these game-changing innovations!
