Pragma, the channel-only service provider, has delivered the latest upgrade for its iPECS Cloud platform, a significant update that serves up a number of hotly anticipated features to iPECS Cloud, iPECS ONE and iPECS Analytics.
With iPECS Cloud now hosting 100,000 users across its platform, Pragma’s channel partners will gain access to a range of new features to further strengthen their UCaaS product proposition across a range of vertical markets.
Among iPECS Cloud 5.0’s updates are key enhancements to the iPECS ONE collaboration service and its extensive integration into the Microsoft Productivity tools, device integration for iOS and Android mobile users, and features around call recording and compliance. These features enhance the user experience and deliver confidence for administrators and compliance teams in managing their voice communications.
Customer experience remains a critical aspect of any platform’s ability to deliver value, and this latest release reinforces Pragma and Ericsson-LG’s commitment in this area. iPECS Analytics is the cornerstone of the customer experience tools within the platform. This latest release delivers many more customer experience tools and features to help end users provide wow service each and every time.
Talking about the launch of Cloud 5.0, Andy Herring, Pragma’s Product Marketing Manager, said: “We’re really excited to launch Cloud 5.0. We’re confident this upgrade will enhance the delivery of our collaboration and reporting services to give our partners a killer UCaaS proposition to take to their customers.”
Pragma’s Operations Director, Grace Lawless, added: “We are delighted to provide our partners with greater value through the launch of Cloud 5.0. Having just returned from visiting the Ericsson-LG Enterprise Research and Development team in South Korea, this is just the first of many exciting updates and new features that will be released over the next 18 months.”
Sharing his thoughts on Cloud 5.0, Clive Bryden, Chief Technology Officer of AdEPT Technology Group, said: “We are really impressed by the functionality offered by this update. Not only has it enhanced the already strong functionality within iPECS ONE, but it has also made the overall user capability for call reporting within Analytics a more seamless experience for our customers and their teams.”
Through the partnership with Ericsson-LG, Pragma continues to deliver UCaaS tools and features that help their high-growth reseller channel win in the market.
