One Stop Promotions

An iPECS in Retail Case Study

About One Stop Promotions

One Stop Promotions are a leading UK supplier of promotional merchandise and custom printed gifts. With thousands of products, alongside a worldwide sourcing network, 30 staff work throughout the warehouse and office.

Video Case Study

The Challenge

Changing Office Environment

With a growing team and the need to accommodate remote workers, the right communications system was needed to cater for a changing office environment

High Monthly Costs

One Stop Promotions were paying high monthly costs for minimal benefits, a cost effective solution that utilised the latest telephony functionalities and applications was key

Overseas Employees

Incorporate overseas employees and enable management on international trips to access the full features of the telephone

No Visibility

No visibility of real-time staff presence and restricted to email communication

The Solution

Introduced iPECS UCP 100, LIP-9020 & LIP-9030 handsets, UCS Desktop and Mobile, SLT wireless handsets, as well as Hunt Groups – with dedicated ring tones, voicemail to email, and remote working.

Staff visibility

UCS desktop application at every work station has enabled staff to easily communicate both onsite and remotely by taking full advantage of the visibility of staff presence and instant messaging for collaborative working

Greater Mobility

UCS mobile has been invaluable to remote workers especially international travel with the business telephone number being on display on calls made outside of the office

Improved Call Costs

UCS has also been highly cost effective from the outset with calls being made over Wi-Fi connection removing costly international call rates

Speeding Up the Process

The click to dial feature has notably increased productivity particularly within the sales team by speeding up the process for outbound calls and removing dialling errors

Improved Business Efficiency

Significant improvement in business efficiency through dedicated hunt groups with customers easily being directed to the best skilled person

Greater Productivity

Voicemail to email has enabled staff to quickly return missed calls to ensure no loss of business and removes the need to be at a desk phone to retrieve voicemails