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Meet Sidekick, your AI powered assistant, providing call transcriptions and summaries at the click of a button.
Work is busy and the calls keep coming in. How do you maintain the service standards your customers expect? How do you know whether you’re maintaining them? Meet Sidekick, your AI assistant. Sidekick harnesses the latest machine learning technology to offer smart insights into the quality of your calls. In one click, Sidekick will transcribe calls and give you a digestible summary, customer sentiment analysis and clear action points to follow up, all using the power of AI. The best bit? As well as enhancing your understanding of customer experience and boosting performance - it will save you countless hours.
Using speech recognition technology, Sidekick transcribes your calls in one click.
Sidekick takes call transcripts and uses AI to create a digestible, time-saving summary
Sidekick gives each call a sentiment score so you can quickly track caller satisfaction.
Using AI analysis, Sidekick provides suggested action points so you can take the steps you need to enhance your service.
In one click, easily share the call summary with colleagues. Maybe some members of the team shine on sentiment score? Or maybe some others struggle? Sidekick gives you a quick understanding of why, so you can address areas to improve.
Gaining insight into the quality of calls has always been a slow process – until now. Sidekick uses AI to automate the process so you can summarise a one hour call in a matter of seconds, saving you time and money. Available as an enhancement of CONNECT, or as a standalone product, Sidekick takes your customer service to new heights, allowing you enhanced insights into your customer interactions. With Sidekick, you can make smarter decisions about the way you deliver service.
The first step to improvement is understanding, and through Sidekick’s AI-powered insights, you can truly understand customer sentiment and take the steps you need to improve your customer service. This analysis and insight allows you to address areas to work on - maybe you have some members of the team that shine on sentiment score or some that struggle. That's ok, with Sidekick, you gain an understanding of why this is, which empowers you to take the necessary steps to and make changes for the better.
