Every hero needs a Sidekick
Work is busy and the calls keep coming in. How do you maintain the service standards your customers expect? How do you know whether you’re maintaining them?
AI-powered call summaries and sentiment analysis.
In one click, Sidekick will transcribe calls and give you a digestible summary, customer sentiment analysis, and clear action points to follow up, all using the power of AI. As well as enhancing your understanding of customer experience and boosting performance, it also saves you time.
Features of Sidekick
Call recording & voicemail transcription
Using speech recognition technology, Sidekick transcribes calls in one click.
AI generated call summaries
Sidekick takes the transcript and uses AI to create a digestible, time-saving summary.
Sentiment analysis
Sidekick gives each call a sentiment score so you can quickly track caller satisfaction.
Action points
Using AI analysis, Sidekick provides suggested action points to take after the call.
Automatic CRM logging
Logging call records in your CRM is slow and tedious – unless you automate it!
As an optional enhancement, we can create bespoke software integration between Sidekick and your CRM. This will automatically log Sidekick’s summary against customer records, so you can save time while keeping customer information in one place.
How does Sidekick benefit your customers?
Enhance insight
Sidekick gives you quick, intelligent insights into your customer interactions, so you can make smarter decisions about the way you deliver service.
Improve customer satisfaction
The first step to improvement is understanding. Using Sidekick’s AI-powered insights, you can truly understand customer sentiment and take the steps you need to enhance your service.
Team training
Do some members of the team shine on sentiment score? Do others struggle? Sidekick gives you a quick understanding of why, so you can address any areas of improvement.
Boost productivity
Gaining insight into the quality of calls has always been a slow process – until now. Sidekick uses AI to automate the process. So, you can summarise a one-hour call in a matter of seconds, saving you time and money.
Part of CONNECT for iPECS Cloud
Sidekick is available as an enhancement of CONNECT for iPECS Cloud, to take your customer service to new heights. CONNECT brings communications and your other core cloud services into one place, to streamline work and make you more productive.
Get in touch with us to learn more about Sidekick and how it can create new revenue streams for you.