Case study: Setfords Solicitors

The customer

Setfords Solicitors are one of the UK’s fastest growing legal practices and have built an innovative, disruptive business model. Communication is at the heart of their business model and has been the key to them winning and retaining clients.

The Challenge

Setfords work with solicitors across the UK, the majority of whom work from home or from a remote office location. Setfords required a communication system that could easily support remote workers and help them to meet the continuing demand for adding many new remote workers each month. They had many pain points, but iPECS was up to the challenge.

  • VPN access

    Constraints placed on the number of remote workers they could support and the use of VPN for access.

  • Hybrid work

    Office staff struggled to support remote workers without visibility of their presence and status.

  • New users

    Adding new users took a long time and involved significant cost, resource and inconvenience.

  • Cost control

    Cost was an important factor as remote workers' call costs needed to be reduced.

The Solution

A solution was built based on Ericsson-LG iPECS technology combined with SIP trunking to connect calls online. The iPECS solution acted as an enabler to Setford’s business model and growth plans, empowering them to unlock the potential in their business and helping them to scale to achieve growth.

  • Improved scalability

    iPECS gave them significant room for growth as new users could be added quickly and easily.

  • 100% uptime for remote workers

    Remote worker access and uptime is now 100% due to the reliability of their iPECS solution.

  • Better customer service

    A centralised office reception has improved customer service and efficiency of call routing,.

  • Improved communication

    Internal collaboration and team support has improved with better communication.

  • Reduced costs

    Costs have been reduced thanks to SIP network connectivity.