Case study for the education sector

Countless education institutions are benefiting from iPECS right now, including schools, colleges and universities. The education sector can face many communication challenges, from high call volumes to complexities in organisation and physical site layout. Whatever the institution, there is always a need for secure and efficient communication. Read our case study to see how iPECS overcomes those obstacles and helps the education sector thrive.

About the customer

St Francis Xavier is a London-based Sixth Form College with approximately 1,300 learners. The college has been rated as ‘Outstanding’ by Ofsted.

The challenge

With 160 users, St Francis Xavier had a comprehensive list of requirements for their communications. Their existing system was not future-proof as it didn't enable them to use the latest IP technology services. IP telephony is the standard these days, so they understood the need to implement it. They also had a need for more flexible options, including hot-desking and the ability for some of the team to work remotely. Their previous setup made this difficult.

  • Future-proofing telephony

    The customer needed a road map for the future and one that took advantage of IP telephony.

  • Minimising disruptions

    St Francis Xavier were very keen to use the existing cabling from their data network to minimise disruptions and reduce installation costs.

  • Increasing flexibility

    The customer wanted to provide users with hot-desking functionality and allowing users the flexibility to work remotely when needed.

  • Call logging and reporting tools

    The last major requirement was a comprehensive call logging and call reporting solution so that the College could keep on top of their communications usage at all times.

The solution

Choosing iPECS meant reliability and scalability, catering to all of the College’s current needs, while also giving them the flexibility they wanted to grow in the future.

  • Room for growth

    Switching to iPECS gave the College scalability - they could simply add new users whenever they needed, making it perfect for their long-term growth plans.

  • Latest technology

    Accompanying the telephone system were 120 of the latest IP telephone handsets, an easy-to-use screen-based controller for the reception, as well as a gateway for 32 analogue or DECT phones for areas where there were no existing data cables.

  • Remote working

    Provision was also made for 10 remote workers to access the system at any one time using softphone technology on any PC connected to the Internet.

  • Communication and collaboration

    St Frances Xavier now have a feature-rich communication system to transform the way they communicate and collaborate.

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