Case study: Shanks South Kirby

About the customer

With sites across Europe and Canada and revenues of over £600m, Shanks Group are a World leader in waste management. The Group uses a range of sustainable technologies to make valuable products from what is thrown away.

The challenges

The challenge was to implement a reliable, cost-effective communications solution across a complex industrial site with loud machinery. Key needs included mobile extensions, incoming call awareness, restricted external access, and reliable communications across multiple locations. The solution also required central control for remote diagnostics, shared access with the local council, and compliance with strict safety guidelines to support operational efficiency.

  • Overcoming the environmental challenges

    Shanks South Kirby wanted to find the right solution to deploy communications tools across a complex industrial site.

  • Incoming call awareness

    They wanted to be able to hear incoming calls over loud machinery.

  • Mobile extensions deployment

    The required site-wide mobile extensions to allow different teams to communicate.

  • Restricting external call access

    Having the control and flexibility to restrict and monitor calls made to external numbers.

  • Reliable and resilient communications

    They wanted a robust and reliable solution, providing consistent communications across multiple sites.

  • Central control of the network

    Shanks South Kirby needed flexibility to remotely run diagnostics and manage maintenance.

  • Shared system access

    The ability to share system access with the local council was crucial.

  • A cost-effective deployment

    The solution needed to be both cost-effective, but it was important that it met strict safety guidelines.

  • Support operational goals

    They wanted to have a communication solution in place that enabled the team to work productivity, helping to reach wider business goals across the new site.

The solution

The solution provided a range of IP phone extensions with features designed for challenging environments, along with systems to improve call awareness. It offered greater flexibility by linking phone extensions to mobile devices and ensured reliable performance to meet service requirements. Additionally, the solution helped achieve cost savings through shared infrastructure.

  • Bespoke handset solution

    70+ IP phone extensions, some of which have casing deployed to protect handsets from wet and dusty conditions.

  • Call efficiency

    The client experienced increased call efficiency across the multiple locations, particularly in noisy environments by integrating bedlam bells and a light system to assist with the awareness of incoming calls.

  • Work station features

    Full work station features were applied such as phone extensions linked to mobile devices.

  • Resilient technology

    The resilient and reliable technology ensured that Shanks can now deliver against their service levels and contracts.

  • Cost savings

    Cost savings were secured for Shanks and the local council through sharing common infrastructure and tools.

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