We have supported many businesses in the automotive sector to improve their communications, all through the power of iPECS. From car dealerships to manufacturers and from small family businesses to multi-site enterprises, iPECS can be adapted to meet any communication challenge. Check out our case studies to discover how iPECS helps automotive businesses!
Reed Autos
This successful dealership needed a solution that would modernise their communication and scale to match their growth plans. That’s exactly what iPECS helped them achieve.
SportPesa Racing Point
SportPesa are a Formula One team that needed more mobility and reliability. By moving to iPECS, they set themselves to grow their business and communicate on their terms.
Richmond Cars
This dealership needed more insights into calls so they could maximise efficiency and accelerate growth. iPECS delivered on all their needs, allowing them to make informed decisions and increase revenue.
Case study: Reed Autos
Reed Autos is a car dealership founded in 2012 in the village of Reed, Cambridgeshire. Starting out with a stock of 10 cars, the dealership has now expanded to hold more than 200 cars on site.
Reed Autos had an outdated system and faced a number of challenges before adopting iPECS. Their old system struggled with call volumes, while they also lacked reporting that would have helped them allocate resources and manage busier periods. They also faced challenges remaining connected across their site.
Reed Autos required a future-proof solution that could easily manage a high volume of outbound calls.
Wi-Fi signal across the Reed Auto site is inconsistent. Therefore, seeking connection options via mobile data was essential.
The customer wanted options that would allow them to use their legacy handsets.
The customer lacked reporting and analytics of phonelines and performance.
iPECS was implemented to provide a scalable solution to enable Reed Autos to continue on its trajectory of growth, providing the options to add additional users while remaining in control of costs and maximising efficiency. Mobile solutions were provided for remote teams, plus handsets for additional desk-based workers. Call reporting and analytics were implemented to provide visibility of real-time call data alongside a customisable wallboard to ensure the highest level of customer service is delivered. Through iPECS, Reed Autos have been able to improve communication, productivity and customer service!
Providing an easy and cost-effective solution to add new sites to the iPECS phone system.
iPECS ANYWHERE SIMs were implemented to enable their staff to stay connected throughout the site via the 4G network.
The legacy handsets were compatible with iPECS, with newer handsets deployed to key team members.
Using the integrated call reporting and analytics application to ensure all calls are logged, returned or answered, reducing the volume of missed calls.
Case study: SportPesa Racing Point
SportPesa Racing Point is a formula one racing team based in Silverstone, UK with a team of around 420 staff. They regularly travel around the globe competing in Formula One races.
SportPesa Racing Point's previous system presented many challenges. They travel regularly, and they didn't have the ability to connect by mobile. They lacked videoconferencing options, and reliability was an issue too with no backups in case of outages.
Needed mobile apps to connect to their phone system.
Ensure high availability with a backup system and automatic failover.
Allow team to travel internationally with a plug-and-play solution.
Give teams the ability handle video calls.
iPECS was implemented within the base in Silverstone to support seamless communication across field workers travelling around the globe. iPECS handsets and mobile applications were installed to reduce installation and maintenance costs while eliminating the need for excessive cabling. iPECS handsets were also implemented in meeting rooms to enable video conferencing. Overall, moving to iPECS gave them more flexibility, mobility and uptime, all tailored to their unique business needs.
Providing the ability to stay connected while traveling to any global location with a broadband connection.
Mobile solutions provided to enable team members to use their mobile devices as if they were part of the business phone system.
Deploying iPECS handsets in each meeting room within the office enables team members to conduct HD video conferences with others around the globe.
By implementing iPECS handsets they were able to reduce cabling, installation and maintenance costs.
Case study: Richmond Cars
Richmond Cars started as a small, single-site business and has grown to become a multi-site group. As an established dealer of Hyundai cars, they were keen to work with a Korean brand.
Richmond Cars faced a number of challenges in regards to their business communications. They lacked real insights into call traffic, which made it hard to make informed decisions about resource management. The immediate aim was to increase efficiency. So, they needed a system that enabled them to report on their activity and then take steps to improve productivity. The strategic goal was business growth. Their existing setup lacked scalability, which blocked growth. iPECS was able to meet all these needs.
Site-to-site traffic and incoming calls were increasing, and Richmond needed to understand this in order to manage their reponse accordingly without just increasing headcount.
Richmond Cars wanted to centralise customer support across the business.
They wanted to improve outbound call efficiency and focus.
The focus on providing excellent customer service is essential – Richmond’s reputation depends on excellent customer relationships, and they need a system that supports this goal.
As they grow and add additional sites, their communications system also needs to scale.
Drive revenue generating services through outbound calling.
iPECS platforms were deployed in each office, linking each site and delivering a shared directory and features across the business. Alongside this, iPECS phones were provided for key users across all sites and remote locations. DECT and Wi-Fi handsets enabled mobile members of the business, such as the sales teams, to stay connected wherever they are on-site.
Call reporting and recording enabled them to pinpoint areas of improvement, make refinements and maintain their reputation for outstanding service.
Working with iPECS also enabled them to improve efficiency.
iPECS delivered great ROI, with increased efficiency leading to reduced costs.
With more customer insights, the customer saw improved sales and revenue increases.
