Redbrick Mill Department Store

An iPECS in Retail Case Study

Video Case Study

About Redbrick Mill Department Store

Redbrick Mill is a modern, luxurious department store, operating over two sites in West Yorkshire.

The Challenge

Support growth in number concessions with a phone system

Connect all existing concessions with each other

Easy operation for customer-facing staff

Support both business sites on the same system

The Solution

The iPECS UCP 100 system was implemented to allow the fast addition of new concessions and reduce call costs across the business. iPECS LIP-9030 handsets and UC mobile applications were implemented to reduce cabling, installation and maintenance costs and to improve the reachability between each site.

iPECS UCP 100

With over 40 confessions operating under one roof, enabling efficient communication between staff and customers was a key factor to deploying the iPECS UCP100 system.