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Boost productivity and connect with customers on their terms with voice, SMS, social media and webchat in one unified location.
The voice call remains a pillar of customer contact. But it's no longer the be-all and end-all. More and more customers would rather have more options - and CONTACT enables you to provide them.
From webchat to social media, CONTACT empowers you to connect with customers on their terms. All this is available in one interface, allowing you to see all contact history across all media channels. Whether you're an SME or a large enterprise, CONTACT enables you to bring customer service to new heights.
Handle inbound calls with ease, and benefit from smart, skills-based call routing to ensure customers get to the right place first time.
Enjoy full integration with Facebook Messenger, Instagram and WhatsApp Business, and handle customer enquiries through the application of their choice.
Blend text messages from customers into your queues, view chat history, and manage responses in one easy place.
Give customers a seamless experience by enabling live chat through your website. They can initiate a chat session in seconds, and you manage the whole interaction within the CONTACT interface.
Make data-driven decisions, improve productivity and understand customer behaviours with smart, customisable reporting and live performance dashboards.
CONTACT can be tailored to your business and customers. Pick and choose which communication channels your team needs. Integrate with your CRM. We can set up CONTACT to match it to the exact needs of your business and customers.
CONTACT harnesses the power of AI to save you time and improve the quality of your work. AI bots can handle routine queries for you, while our AI assistant can improve the quality of their writing.
Customer expectations are evolving. They want effortless and immediate connections with your business on their terms. It's not just about having multiple methods of contact - it's about having a seamless experience across channels.
CONTACT gives you the power to meet that need and boost productivity in the process. Handle webchat queries on the same platform you handle calls from. Escalate chat to a call as needed. View everything in one place and track performance and customer preference.
It's not just a communication system. It's the ability to understand your customers and deliver the amazing experience they deserve.
