PHONE-LINK
Simple and Powerful Integration
Introducing PHONE-LINK
PHONE-LINK is a simple to use application that fully integrates the power of the Ericsson-LG iPECS onto your desktop. With desktop control of your iPECS you can utilise the power of the iPECS platform from within the applications you use everyday. Click to dial from Outlook, screen pop your CRM system, see your teams presence and easily transfer calls all from your Windows desktop.
Telephony Made Simple
PHONE-LINK brings all the power of your Ericsson-LG iPECS system to your
desktop helping you to be more productive and customer focused. By integrating the ability to make, receive and transfer calls as well as being able to quickly see colleagues presence on your desktop, telephony becomes just another mouse click. PHONE-LINK delivers a new way of engaging with your desk phone and communicating with customers and colleagues.
Key Features
PHONE-LINK is designed to bring simplicity to your telephony needs by enabling all of the power of your Ericsson-LG iPECS telephone system on the desktop. This simplicity is delivered through a standard software licence with the only additional licencing being deeper integration into applications such as Microsoft Outlook or CRM. Each system licence offers full features for every user on your iPECS system and also includes a number of free Outlook integration licences for key users.
PHONE-LINK is specifically designed to work with Ericsson-LG iPECS and licenced to ensure you can take full advantage of the features. Each PHONE-LINK installation is licenced for your system size so all of your iPECS users can access the functionality of PHONE-LINK.
- Click to dial from telephony formatted numbers
- Incoming caller details preview if in directory
- User presence and activity message for all your colleagues on the iPECS system
- On screen call control – answer, transfer, hold
- Instant message colleagues
- On screen call history of all of your calls