Outsource Electronics

An iPECS in Manufacturing Case Study

About Outsource Electronics

Outsource Electronics  (OEL) are a Havant-based specialist manufacturer of circuit boards for many major brands. They are part of the Season Group, based in Sheffield, and in the last year purchased DSP Design who are a specialist software and electronic design company. Founded in 1972,  they now employ 65 in their Havant location (Outsource) and 15 in Sheffield (DSP).

The Challenge

The Hydro Hotel was going through the process of major refurbishment and was looking for a new communications solution that could overhaul their everyday processes, including:

Integration

Outsource had an established IPLDK100 communication solution in place and needed to seamlessly integrate Season Design Technology into their main communications.

Remote Workers

Building a connected network of remote workers was an integral component of their business plan without increasing their mobile costs, alongside the easy transfer of calls whether on or offsite.

International Communication

Removing communicative barriers between both UK and internationally-based employees using video features and information sharing on the PCs was core to the solution.

Visibility

Office staff often struggled to support remote workers without visibility of their presence and status.

Cost Control

Cost control was an important factor as remote worker’s call costs needed to be reduced.

Collaborative Working

OEL also needed a cost effective and reliable solution to connect them to the Season Group head office in China to help improve collaborative working.

The Solution

iPECS UCP

An iPECS UCP system offered Outsource features that were fundamental to resolving their business challenges. The UCP also offered the right solution for both sites with Havant rolling out the 6-party video conference facility to engage teams in China with development work.

Faster Communication

The solution has driven effective communication to two parts of the business that were previously only able to communicate using PST. The time taken to communicate between different parts of the business has dramatically reduced.

Cost Reductions

Cost reductions have been achieved with the Sheffield site moving away from their original hosted platform to an on-premise solution.

Latest Technologies

The iPECS UCP has enabled OEL to take advantage of the latest network technologies with the likes of SIP, call costs using WiFi and built-in video conferencing.

Video Conferencing

Video conferencing is now core to the business, driving efficient working and collaboration across all parts of the business.

Flexibility

The UCP has also delivered flexibility for remote worker access through the capability to access the network, regardless of location, through both mobile and desktop applications.

Key Features

iPECS UCP

LIP-9000 Series

UCS Mobile App

Video Conferencing

Download Case Study PDF

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