Meet the Pragma Team

It may sound like another company cliché but people really are at the heart of our business. We work hard on recruiting awesome people who care and really enjoy working with us, our customers and with the latest technology. We all work hard to make sure Pragma is an excellent place to work where people feel part of a team and know that their voice counts.

We also work hard on making sure feedback and really listening is embedded in our culture. By listening to our customers and to each other within the team we work hard to constantly improve the business and all of our processes.

Senior Leadership Team

Will Morey

Managing Director

He is a co-founder and shareholder at Pragma, Candio and EnableX and previously held leadership roles in Crane and Westcon. He has an MBA from the University of Sussex.

Grace Lawless

Operations Director

Grace’s background involves over 20 years of making change happen. She has worked across a range of industries focusing on customers, strategy, people, and process excellence.

Tim Brooks

Commercial Director

Tim has 30 years of experience in technical, sales, marketing and management roles. Tim uses his great experience to help deliver innovative solutions and drive businesses forward.

Sales

Ed Savory

Head of Sales

Ed has worked in sales within the Ericsson-LG reseller channel since leaving university. Substantial product knowledge and support ensure Ed has all the tools to obtain mutual growth.

Mark Snow

Business Development Manager

Mark originally joined the Pragma O&P team where he gain vast customer and product experience that led to him as a Business Development Manager for our partners in the South East.

Jennifer Somerville

Business Development Manager

Jen joined Pragma in June 2024 as a Business Development Manager. Jen is an industry expert with 21 years experience.

Tom Wiles

Account Manager

Tom joined the Pragma team in 2016 and spent three years with the O&P team. During this time, he has gained substantial product knowledge to take forward in his role within the Sales team.

Elliott Robertshaw

Business Development Executive

Elliott joined Pragma in February 2023 as the Business Development Executive within the Sales department.

Technical Delivery

Llewellyn Carson

Helpdesk Team Lead

Llewellyn built and run an Ericsson-LG reseller business in South Africa. He has been involved in introducing E-LG products into the South African market, from the GDK and LDK to the latest iPECS platform.

Josh Aldridge

Cloud Platform Lead

Josh joined Pragma in 2015 as a Technical Support Specialist, where he gained substantial experience with iPECS products. He now works as a Cloud Platform Team Leader in the Technical Support team.

Simon Smith

Senior Technical Support Specialist

With 20 years industry knowledge and experience, Simon ensures the best quality of support for partners and increased efficiency in new product innovations.

Mark Jones

Senior Technical Support Specialist

With years of experience with E-LG products, Mark has been involved with the introduction of all E-LG products into the UK market from the GDK and LDK to the latest iPECS platform.

Andy Aston

Field Technical Specialist

Andy has over 15 years of experience working on iPECS systems through being a self-employed installation engineer, helping increase our ability to provide faster service to our partners.

Ethan Hart-Coombes

Cloud Platform Specialist

Ethan joined the Pragma Technical team in June 2021 as a Technical Support Trainee. Since January 2022, he has been part of the Cloud platform team, monitoring and maintaining the platform.

Anita Robson

Technical Support Specialist

Anita has been working with Ericsson-LG products for over 16 years. She brings a passion for customer service and combines a technical background with an excellent understanding of distribution.

Jessica Portugal

Technical Support Specialist

Jess joined Pragma in 2018 as a Technical Trainee. She has now progressed into a Technical Support Specialist and brings over 2 years of customer service experience to the Technical Support team.

Orders & Provisioning

Sally Button

Orders &Provisioning Team Leader

Sally joined Pragma in May 2022 as the O&P Team Leader, where she ensures all the orders are accurately processed and dealt with for Pragma.

Zoe Foster

Orders & Provisioning Executive

Zoe joined Pragma in January 2022 as a Orders and Provisioning Executive in our Operations department and prides herself in her excellent customer service.

Matt Gale

Assistant Warehouse Manager

Matt joined Pragma in August 2023 as the Warehouse Manager within the Operations department and is responsible for ensuring all our orders are dispatched and delivered on time.

James Santos

O&P & Billing Executive

James joined Pragma in April 2022 as the Warehouse Operative within the Operations department and assists in ensuring all our orders are dispatched and delivered on time.

Billing

Jolene Larter

Head of Billing

Jolene comes from a customer service background in the telecom industry. She heads up our Billing team and is dedicated to putting processes in place to ensure the smooth running of your billing.

Sarah Vaile

Billing Executive

Sarah has worked in telecoms for over 7 years – having been part of Pragma’s Orders and Provisioning team and now our Billing team. She prides herself on providing excellent customer service.

Product & Marketing

Helen Ranaghan

Marketing Manager

Helen has worked for Crane as both an Account Manager and Sales Manager before moving to Mitel, where she provided account management and development to their leading partners in the UK.

Raf Cuesta

Marketing Assistant

Raf helps ensure the cog are continuously turning within the Pragma Marketing department. He is a graphic designer turned marketer, creating assets and making sure branding is on point!

Andy Herring

Product Marketing Manager

Andy has many years of experience in the telco industry, working in various Sales, Technical Product and Product Marketing roles where he has built up experience across several vendors.

Finance

Steve Granocchia

Group Finance Director

Steve joined Pragma in April 2023 as the Finance Director within the Finance department and ensuring great company financial health and long-term growth, overseeing accounting operations.

Faye Thomas

Finance Manager

Faye has worked with resellers in various finance roles for years and been at Pragma since the beginning. She makes sure the bills are paid, and the invoices are always right the first time, every time.

Alicja Lecka-Twiddell

Finance Technician

Alicja finished her AAT in 2020 and joined the Pragma team in July 2021 as an Accounts Technician, making sure that suppliers and bills are paid on time and invoices are posted and dealt with promptly.