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Without trying to sound too cliché, people will always be at the heart of our business. Our aim is to recruit incredible people who genuinely care and enjoy working with us, our customers, and with the latest technology. Creating a working environment that makes sure people feel part of a team and know that their voice counts is a high priority of ours.
Get to know a bit about each member of our Pragma team.
He is a co-founder and shareholder at Pragma, Candio and EnableX and previously held leadership roles in Crane and Westcon. He has an MBA from the University of Sussex.
Tim has 30 years of experience in technical, sales, marketing and management roles. Tim uses his great experience to help deliver innovative solutions and drive businesses forward.
Grace joined us as Operations Director in 2019. Grace ensures our people have excellent product knowledge to answer queries as quickly as possible, and our systems and processes are easy to work with so that we deliver a great customer experience for our partners in every interaction. Grace enjoys hiking, art, keeping fit and socialising friends and family.
Steve joined the team as Finance Director in 2023. As our Finance Director, Steve ensures great company financial health and long-term growth, overseeing accounting operations. Outside of work, Steve loves art, playing badminton and attending concerts and shows.
Ed originally joined us in 2013 as a Business Development Manager. His experience and accolades has led him to becoming our Head of Sales. Outside of work, Ed loves spending time with his family, enjoying a wine with friends and cheering on the mighty Leeds!
Mark joined us in (year) and moved among many teams from Warehouse, Orders and eventually in Sales. As a Senior Business Development Manager, Mark ensures partners and prospects know the latest things about all things iPECS. Outside of work, Mark enjoys all things fitness and nature.
Jen joined Pragma in June 2024 as a Business Development Manager. Jen is an industry expert with 21 years experience.
Elliott joined us in 2023 as a Business Development Manager. Elliott ensures that partners are up to date with the latest from iPECS and are introduced to our ever-evolving portfolio. Outside of work, Elliott enjoys travelling, going to the gym, running and spending time with his wife and family.
Tom joined the Pragma team in 2016 and spent three years with the O&P team. During this time, he has gained substantial product knowledge to take forward in his role within the Sales team.
James joined us in 2022 as our Warehouse Assistant. Over the years, James has expanded his knowledge and partner interaction and is now our O&P and Billing Executive. Outside of work, James enjoys travelling, and spending his hard-earned money on TikTok shop.
Zoe joined us in 2022 as an Orders & Provisioning Executive. Since then, she has become quite the porting expert! Outside of work, Zoe is a beauty expert, as a make-up artist for Europe’s biggest Halloween event, Tulley’s Farm Shocktober.
Lillie re-joined us in 2024 as an Orders & Provisioning Executive. She is a familiar face in the office, as she has previously spent the early portion of her career with us. Outside of work, Lillie likes to spend time with her dogs, Rex and Tyson and also explore her inner Mary Berry with baking, her favourite being her own Biscoff cupcakes!
Matt joined us in 2023, as Assistant Warehouse Manager. With his experience and knowledge, Matt is responsible for all things that come in and out of our warehouse along with the health and safety of the office and everyone that enters our premises. Outside of work, Matt enjoys spending his time with family, painting and cheering on West Ham United!
Jolene comes from a customer service background in the telecom industry. She heads up our Billing team and is dedicated to putting processes in place to ensure the smooth running of your billing.
Sarah joined us in 2016 as Customer Support Executive. With a deep telecommunication industry experience, Sarah prides herself on providing excellent customer service as our Billing Executive. Outside of work, Sarah loves to spend time with her dogs, pub gardens with the oldie and competing in various dog sports with the young one.
Faye joined the team in 2013. Faye has worked with our partners for many years in various finance roles and she ensures the bills are paid and the invoices are always right the first time, every time. Outside of work, Faye enjoys teaching baton twirling and attending concerts and shows.
Toby joined the finance team in 2022. As our Junior Accounts Assistant, Toby ensures that our bills are paid on time and that our stock is always correct. Outside of work, Toby loves to play football on the pitch and on his screen, and exploring new artists.
Helen joined us in 2013 as Business Development Director. Her career in communications began in 1989 specialising in a variety of account and sales management roles, Helen has a passion for technology and customer partnerships which, together with her industry experience has led her to manage our Marketing team, ensuring that all content is on-brand and is in the correct tone of voice. Outside of work, Helen enjoys training her dogs, Pepper and Teddy, and exploring the wonderful British countryside in her motorhome, ‘George Bailey’!
Raf joined us in 2021, designing and creating humanised content across our social media pages. Outside of work, Raf loves to be active through weightlifting, running and basketball while managing a social media channel focused on fashion and travelling.
Andy joined us in 2018 as Product Marketing Manager. Over the years, Andy has become the iPECS portfolio top gun while exploring third-party services that enhance the iPECS experience for our partners. Outside of work, Andy loves spending time in nature on his mountain bike and walking, especially with his four-legged best mate, Doug, the Olde English Bulldog.
Josh joined us in 2015 as a Technical Trainee. His industry knowledge and experience has led him to become our Cloud Platform Team Leader. Outside of work, Josh loves to cheer Chelsea on and play video games.
Ethan joined us in 2021 as a Technical Support Trainee. With his knowledge and experience, he has now become our Cloud Platform Specialist. Outside of work, Ethan loves spending time with his dog, Winnie, and reading sci-fi novels.
Llewellyn joined us in 2021 as the Helpdesk Team Leader. Before joining us, Llewellyn brags expert-level experience in Ericsson-LG, having started his own reseller business in South Africa. Now, Llewellyn is involved with the development of iPECS products and third party integrations, as well as resolving technical issues. Outside of work, Llewellyn enjoys watching rugby and long walks with the dog.
Andy joined us in 2017 as a Technical Support Engineer. Andy’s industry technical knowledge means he is responsible for resolving issues that partners are facing on a technical basis with the iPECS suite. Outside of work, Andy enjoys cruising on his Honda CB1000R.
Anita has been working with Ericsson-LG products for over 16 years. She brings a passion for customer service and combines a technical background with an excellent understanding of distribution.
With years of experience with E-LG products, Mark has been involved with the introduction of all E-LG products into the UK market from the GDK and LDK to the latest iPECS platform.
Simon joined us in 2016 as a Senior Technical Support Specialist. Simon is one of our seasoned industry experts. Outside of work, Simon loves gaming, watching the rugby and memorising bus routes.
Jess joined Pragma in 2018 as a Technical Trainee. She has now progressed into a Technical Support Specialist and brings over 2 years of customer service experience to the Technical Support team.