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We have worked with various businesses in the industrial sector to optimise their communication systems using iPECS. Whether it's a small workshop, a large factory, or a multinational company, iPECS provides scalable and efficient solutions that boost productivity, improve collaboration, and streamline operations. Explore our case studies to find out how iPECS is helping industrial businesses enhance their communication and drive success.
Case study: Shanks South Kirby
With sites across Europe and Canada and revenues of over £600m, Shanks Group are a World leader in waste management. The Group uses a range of sustainable technologies to make valuable products from what is thrown away.
The challenge was to implement a reliable, cost-effective communications solution across a complex industrial site with loud machinery. Key needs included mobile extensions, incoming call awareness, restricted external access, and reliable communications across multiple locations. The solution also required central control for remote diagnostics, shared access with the local council, and compliance with strict safety guidelines to support operational efficiency.
Shanks South Kirby wanted to find the right solution to deploy communications tools across a complex industrial site.
They wanted to be able to hear incoming calls over loud machinery.
The required site-wide mobile extensions to allow different teams to communicate.
Having the control and flexibility to restrict and monitor calls made to external numbers.
They wanted a robust and reliable solution, providing consistent communications across multiple sites.
Shanks South Kirby needed flexibility to remotely run diagnostics and manage maintenance.
The ability to share system access with the local council was crucial.
The solution needed to be both cost-effective, but it was important that it met strict safety guidelines.
They wanted to have a communication solution in place that enabled the team to work productivity, helping to reach wider business goals across the new site.
The solution provided a range of IP phone extensions with features designed for challenging environments, along with systems to improve call awareness. It offered greater flexibility by linking phone extensions to mobile devices and ensured reliable performance to meet service requirements. Additionally, the solution helped achieve cost savings through shared infrastructure.
70+ IP phone extensions, some of which have casing deployed to protect handsets from wet and dusty conditions.
The client experienced increased call efficiency across the multiple locations, particularly in noisy environments by integrating bedlam bells and a light system to assist with the awareness of incoming calls.
Full work station features were applied such as phone extensions linked to mobile devices.
The resilient and reliable technology ensured that Shanks can now deliver against their service levels and contracts.
Cost savings were secured for Shanks and the local council through sharing common infrastructure and tools.