Hampton Park Vets
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We have worked with healthcare centres of all sizes to transform the way they communicate, utilising the advanced features of iPECS. Whether it’s a small clinic, a large hospital, or a network of facilities, iPECS provides flexible solutions for any communication need. Explore our case studies to learn how iPECS is driving success and enhanced patient satisfaction for healthcare organisations.
Hampton Park Vets
Oxleas NHS
Warren House Vets
Case study: Hampton Park Vets
Hampton Park Vets are dedicated to providing the highest level of veterinary medicine along with a friendly and compassionate service. They have 3 sites in total and provide veterinary services in and around Salisbury, priding themselves on providing great communication with their customers and team members.
Hampton Park Vets faced challenges with outdated, difficult-to-use handsets and separate systems across their three branches, which were costly to maintain and complicated to scale. They needed a unified, multi-site solution with seamless call distribution, call recording for staff training and compliance, and the flexibility to quickly add users and extensions to support their growth.
They required a system that included call recording for staff training and compliance.
They previously had different systems in each of the 3 branches, making it difficult and costly to maintain.
Old technology was difficult to scale, they often had to wait weeks to add additional users and extensions.
The handsets they were using looked old-fashioned and were difficult to use.
Implementing a central iPECS phone system that services all three branches has meant that staff can stay in contact between practices with the press of a button. iPECS handsets with call recording were implemented for key users across all sites. iPECS video handsets were installed in each site to conduct regular face-to-face meetings without having logistic issues.
Providing a secure, flexible and reliable service.
Having a central iPECS system installed in one office that services all three branches – improving efficiency and internal communications.
Each site can now conduct regular face-to-face meetings with no effort through a new video handsets at each site.
Introducing call recording into the business has improved staff training and allowed the practices to take consent of emergency veterinary procedures over the phone.
Case study: Oxleas NHS
Oxleas is an NHS Foundation Trust providing community health, mental health and learning disability services. Oxleas have a workforce of around 3,500 across 80 sites in a variety of locations across the London Boroughs of Bexley, Bromley, Greenwich and Kent.
Oxleas needed a resilient communications system for their large, multi-site workforce. Key priorities included implementing hot desking for staff mobility, enhancing collaboration and efficiency, reducing telephony costs, and ensuring constant connectivity with failover capabilities—all delivered independently of their existing IT network.
Implement hot desking across all sites to allow employees to work at any site and take their extension number with them.
Making it quicker and easier for staff to communicate and share ideas.
Reduce ongoing telephony costs.
A resilient system with failover to ensure constant connectivity.
The solution from Ericsson-LG iPECS enabled a simple transition to SIP trunks, replacing traditional technology. A 10,000 port CM solution, reduces costs, increased business efficiency and provides geographic redundancy.
Providing a secure, flexible and reliable service.
Hot desking has revolutionised the day-to-day working of the Oxleas NHS, with those travelling to different sites having access to their own user profile through any iPECS handset – improving efficiency and internal communications.
Staff can now set up their own telephone conferences with no effort, by dragging up to a hundred users internally or externally on landline or mobile into a conversation.
Dual CM systems giving geographical redundancy – providing a highly resilient solution.
Case study: Warren House Vets
The Warren House Veterinary Group has been offering surgical, emergency and general pet healthcare services and treatments for over 30 years. They are an independent, family-run business with a team of 50 across four practices in Kent.
Warren House Veterinary Group needed a reliable solution to replace their ageing systems across four sites. Key requirements included networking the sites to improve efficiency and reduce costs, overflow call handling to manage peak times, visibility of staff availability, and call recording for training and monitoring purposes.
The ability to network the four sites together to reduce costs and improve business efficiency.
Overflow call handling so that customers can get through to a member of the team if reception are busy during peak times.
The ability to see which staff members are available and who is busy with a patient.
Call recording for training and monitoring purposes.
Warren House Vets selected an iPECS solution that could run on the existing cabling without the need for CAT5 cabling. The phone system provided a future-proof solution by using SIP functionality. Installation was completed over the space of 3 months across the four sites.
IP phones were installed allowing staff members to roam throughout the office and work remotely. The practice manager can now work from home and move easily between sites.
Customers can now get through to a member of the team, and not just a busy tone, even during busy times thanks to overflow call handling.
Presence enables staff to easily see when a colleague is available to take a call.
Ad-hoc call recording allows the management to monitor customer service and provide better training to staff.