Case studies for stadiums and sports venues

Barnsley FC faced many challenges with an outdated phone system. Call volumes fluctuated, so they needed to be able to handle spikes when they occurred. They also had limited ability to manage hybrid working, which needed addressing. Internal communication was also a challenge, and they needed a better way to connect they large team.

Moving to iPECS enabled Barnsley to transition from on-premise to cloud, giving them much more flexibility. Their new solution's powerful call queueing ability made it much easier to cope with spikes in call volumes. Meanwhile, callers are automatically told their place in the queue, improving service to fans. New iPECS handsets give them a more reliable, end-to-end solution and mobile apps mean the team can dial in from anywhere.

Barnet FC faced several challenges impacting their operational efficiency and communication. Their existing processes made it difficult to connect their team of over 50 staff across the Hive, especially roaming members who relied on outdated radio systems. High call volumes on match days created strain for front-of-house staff handling ticket enquiries and sales. Additionally, as a community-focused organisation, Barnet FC wanted a system that reinforced their role as a central hub for local residents.

The new solution significantly improved Barnet FC's communication capabilities and operational resilience. By transitioning from ISDN to SIP, the club reduced costs and enhanced connectivity, utilising their existing network infrastructure. Features like improved call management, mobility tools, and unified communication applications helped the team work more productively and collaboratively across the Hive campus. These upgrades also enabled the club to deliver better customer service and reinforce its standing within the community.

Hereford FC struggled with an outdated communication system that limited flexibility and efficiency. Their reliance on a single analogue phone line hindered both inbound and outbound calls, especially during high-demand periods like ticket sales for matches. This negatively affected commercial opportunities, and fan engagement, and made handling enquiries difficult for their small team of staff and volunteers. To address these issues and prepare for the ISDN switch-off, they required a modern, cost-effective communication solution.

Hereford FC moved to a cloud-based solution from iPECS, revolutionising their communication processes. iPECS enabled seamless, flexible communication for both staff and volunteers, eliminated reliance on outdated technology, and prepared the club for the ISDN switch-off. Staff could now operate multiple phone lines and manage communications from anywhere, improving productivity and delivering a better experience for fans.