Ericsson-LG Distributor of the Year
We Are Pragma – Unified Technology
About Pragma
Proudly part of the Gamma Group, Pragma provides enterprise communications software, solutions and services to the UK channel.
We offer channel partners the globally trusted iPECS Cloud unified communications service and its complementary range of applications created by Ericsson-LG Enterprise. Our solution is further complemented by our own innovations created using the APIs within iPECS Cloud and developed to address the questions that our customers ask every day.
Our goal is to cut out the corporate waffle, tech spin, acronyms and general noise of the industry and focus on building great relationships with great partners who want to sell great technology. As part of the Gamma Group, we’re able to reach more channel partners and more UK businesses.
The Pragma team is built of a group of brilliant people who understand the channel, our partners’ needs and the changing technologies in the UCaaS market. As a team, we all enjoy what we do and think work should be fun. We like to celebrate success and socialise with our customers, our suppliers and the many great people in our market.
Our History
Pragma was founded in 2012 as a channel-focused service provider company designed to support partners and Ericsson-LG Enterprise in bringing iPECS UCaaS technology to the UK market.
The Pragma Group incorporates Candio and Techland, each with their own unique proposition and support model. Under the leadership of Directors Will Morey, Grace Lawless,Tim Brooks and Steve Granocchia, each business within the Group has dedicated technical, sales, and support teams to ensure partners receive the focus they need to grow their business.
In January 2024, Pragma became part of the Gamma Group of companies significantly expanding its channel portfolio and providing greater opportunities for partners. The Pragma portfolio integrates seamlessly into Gamma’s strategy for growth and leadership in the UCaaS space.
What Our Customers Say
Pragma are the ideal distributor and partner. Not only do they have all the knowledge needed in order to help train our staff and keep us up to date with the current technology, their customer service is second to none. Their commitment to the companies that resell their products can be demonstrated by our growth – we have doubled our customer base and our team. We have put in a lot of hard work ourselves, but having Pragma at the end of the phone, with their staff more than happy to go over and above to help us reach our goals, is a fantastic asset and one we are truly grateful for.
Since working with Pragma our business has grown significantly. The sales and marketing assistance from Pragma directly led to an increase in both our win rate and our ability to close business on the first appointment. Their commitment and focus on our business is unquestionable and makes a big difference to our success. Leading with the Ericsson-LG iPECS range gives our team huge confidence as customers already know and trust those brands. iPECS platforms and applications mean we can deliver true solutions for our customers. With Pragma support we were recognised as Reseller of the Year at the recent Comms Business Awards. There is no doubt that Pragma and iPECS have contributed towards our development and we look forward to building an even closer partnership over the coming years.
We enjoy working with and would thoroughly recommend Pragma because they are focused on building relationships and addressing our needs. They provide all the support and training our sales team need to win deals, along with excellent technical backup from their support team. Their product portfolio allows us to offer winning solutions to our customers whilst crucially retaining great margins. Whether I want a technical question answered or support with a particular opportunity I know that any member of their team is just a phone call away.
So many times in the past we have taken on a new product, with great enthusiasm from the supplier and super-fast training for sales staff, only to find a lengthy wait to be able to bring our engineering teams up to speed. With Pragma it couldn’t have been more different. They know that selling the product is only half the battle and have taken the time to make sure we were ready to hit the ground running. With a genuine passion for their product, impressive level of understanding and sincere willingness to share their expertise, Pragma are a partner like no other. Visiting us no less than six times within the first few weeks of our partnership, Pragma made sure they were with us every step of the way as we found our feet with the new products. We’d love to say we’d recommend everyone to work with them…but we don’t want to share!
Pragma News
Introducing iPECS ONE, our new UCaaS and Collaboration Tool with WebRTC
Pragma's plans for 2021 is all about providing the technology to bring people together with their colleagues and customers. On the 8th February, we announced the launch of our latest UCaaS software release that supported [...]
Pragma do the double at the 2020 Comms Dealer Sales and Marketing Awards!
Singing our own praises isn't really our style. Therefore, if we are going to do it, we’ll save it for a special occasion. Something like winning an award, or even better – TWO AWARDS! The [...]
Pragma appoints Nimans to distribute iPECS
Following the recent announcement that Panasonic will exit the PBX market, Pragma is pleased to confirm their new partnership with distributor Nimans to offer iPECS UCP and Cloud services to selected resellers within their base. [...]
Pragma are announced as finalists for CDSMA 2020
Usually we don’t like to blow our own trumpet, but today is a different occasion. We are pleased to announce that the Pragma Sales and Marketing teams have been named finalists for four categories at [...]
