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We have helped a variety of companies in the entertainment industry to optimise their communication systems with iPECS. From small production teams to large studios and global enterprises, iPECS delivers scalable solutions that enhance team collaboration, improve workflow efficiency, and ensure smooth communication across multiple locations. Take a look at our case study to see how iPECS is supporting the success of businesses in the entertainment sector.
Case study: Millfield Arts Centre
Millfield Arts Centre are a multi-site theatre and arts organisation with six venues across five sites. Located in Edmonton, North London; the centre consists of a modern theatre building and Millfield House, a 1900 century grade II listed building.
The challenge was to implement a phone system that allowed for easy and cost-effective addition of new sites, while enabling internal management of call handling, flow, and handsets. Ensuring system reliability with a disaster recovery solution and reducing the volume of missed calls were also key priorities.
Millfield Arts Centre wanted to easily and cost-effectively add new sites to the phone system.
The client wanted to manage call handling, call flow, and handsets internally
They wanted to ensure reliability and security with a disaster recovery solution in place.
They wanted to reduce the volume of missed calls.
An iPECS solution was implemented throughout all five locations to enable the customer to easily and cost-effectively add new sites to the phone system. iPECS handsets and call reporting and analytic applications were installed to help them reduce the volume of missed calls.
Providing an easy and cost-effective solution to add new sites to the phone system.
Providing the customer with lower call costs and not needing to maintain expensive equipment on-premise which reduces overheads.
By integrating a call reporting and analytics application into the cloud system, it has enabled the customer to reduce the volume of missed calls and generate reports based on staff performance.
Using the analytics tools, calls were able to be logged, returned or answered, reducing the volume of missed calls and enhancing customer service.