Globally trusted enterprise communications, adaptable to any business
Any business, any need
iPECS is more than a phone system or communication platform – it’s the foundation of your work, allowing you to save time and connect on your terms. From simple, reliable communication solutions to highly specialised add-ons and extras, iPECS is adaptable to any business need.
iPECS ONE delivers unified communications over a web browser or mobile app, with desk phone compatibility included. This empowers you to communicate and collaborate with anyone, anywhere, whether you’re working from the office, your home or on the road.
CONNECT is a web-based unified communications solution that integrates with core software like your CRM, to enable you to automate tasks and save countless hours. As well as a host of ready-made integrations, you can have fully bespoke integrations tailored to your needs.
CONTACT empowers you to offer omni-channel contact to your customers. This all happens in one time-saving unified environment, with social media, SMS and webchat alongside voice calls. Enjoy visibility of the entire customer journey in one place, and use built-in analytics to keep driving performance.
Gain deep insights into all your call activity in quick time and make smarter decisions. iPECS Analytics tracks all your call-related activities and converts them into custom reports and live dashboards. With our smart Analytics solution, you can harness the power of data to manage your resources, drive performance and take customer experience to new levels.
Sidekick uses the power of AI to give you call transcriptions, summaries, sentiment analysis and follow-up actions. All it takes is one click and Sidekick gets to work, saving you time and giving smart insights into customer interactions and call quality.
ENGAGE is a lightweight webchat widget hosted on your site, allowing customers to start a messaging session in one easy click. To save you time, our AI chatbot will scan your website for relevant answers. And if the human touch is called for, your team can take over at any point.
ANYWHERE enables business calls for mobile with no apps to download. It’s a smart SIM that extends iPECS calls to a mobile with no apps required. Like any other mobile call, it doesn’t require sign-in or an internet connection. So, it’s perfect for those on the go, and it’s even a great alternative to a cordless office phone!
PCI for iPECS makes PCI DSS compliance on calls easier than ever. It uses smart automations to keep card details out of call recordings, so that calls are outside the scope of your PCI DSS obligations – giving you and your customers true peace of mind.
Handle all inbound and outbound voice calls through Microsoft Teams. Call2Teams adds fully-featured call handling to the Teams interface, so you can manage all your calls without leaving Teams – saving time and money by keeping everything in one place.
