Meet the Pragma Team

It may sound like another company cliché but people really are at the heart of our business. We work hard on recruiting awesome people who care and really enjoy working with us, our customers and with the latest technology. We all work hard to make sure Pragma is an excellent place to work where people feel part of a team and know that their voice counts.

We also work hard on making sure feedback and really listening is embedded in our culture. By listening to our customers and to each other within the team we work hard to constantly improve the business and all of our processes.

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Management

Will Morey
Will MoreySales and Marketing Director
Will has 12 years experience working with Crane and Westcon in web, marketing and general management, previously responsible for LG and Mitel business units. Will has strong experience of delivering marketing and strategy consultancy to a range of clients including Channel 4, First Group and UK Government.
Tim Brooks
Tim BrooksManaging Director
Tim worked for Crane from 1991 to 2007 in a number of technical, sales and marketing roles. Tim went on to become UK general manager of Westcon Convergence from 2007 to 2012 building a £60M T/O business and the UKs leading Avaya distributor.
Neil Haining
Neil HainingOperations Director
Neil worked for Crane and then Westcon from 2000 to 2016 managing an array of operations teams including Order Management, Customer Service, Technical Support and Pre Sales. Just before joining Pragma, Neil was leading an EMEA wide Sales Operations work stream in transforming the processes, systems and tools for a $3B distribution business. Neil will use his experience in these areas as Pragma continue to grow and expand their operation.

Commercial

Helen Ranaghan
Helen RanaghanBusiness Development Manager
Helen brings significant experience of business development in the UK communications market. Helen has worked for Crane Telecommunications as both an Account Manager and Sales Manager and after leaving Crane Helen has worked for Mitel providing account management and development for their leading partners in the UK.
Ed Savory
Ed SavoryBusiness Development Manager
Ed has worked as a Business Development Manager in the Ericsson-LG reseller channel since leaving university 8 years ago. Substantial product knowledge coupled with great support ensures Ed has all the tools needed to obtain mutual growth.
Anita Robson
Anita RobsonAccount Manager
Anita has been working with Ericsson-LG products and providing support to the UK reseller channel for over 16 years working with Crane and Westcon. Anita brings a passion for customer service and combining a technical background with an excellent understanding of distribution and the reseller channel.
Peter Marlow
Peter MarlowAccount Manager
Peter has five years account management experience in SME and mid-market sectors. During his time in the industry Peter has been passionate in building relationships and providing high levels of customer service to his Resellers.
Mark Snow
Mark SnowAccount Manager
Mark Snow who originally joined Pragma on the Orders and Provisioning team is now an account manager for our partners in the North and Scotland.

Technical

Mark Proops
Mark ProopsHead of Technical Operations
Mark joined us from Civica Cloud and Managed Services, where he worked for 9 years. He has a wealth of experience in heading up a mix of technical support teams including Network operations, Datacentre Management and Infrastructure support. Mark is leading our technical support team and will use his excellent organisation, service management and customer service skills to help the team deliver “best in class” service.
Simon Colley
Simon ColleyTechnical Manager
Simon is well placed to lead our Tech Support team with 15 years of telecoms experience under his belt.
Simon Smith
Simon SmithSenior Technical and Product Specialist
Simon joined Pragma in June 2017 and has 19 years experience in senior technical support roles, including product management. Simon is a great addition to the team and will enable us to offer an increased level of service and response times to our Customers, along with speed of bringing products to the channel.
Dean Tullett
Dean TullettTechnical Support Specialist
Dean joins the Technical Support Team with 3 years experience in Networking and Customer Service. He is now keen to develop his knowledge in the Telecoms industry and progress with Pragma.
Mark Jones
Mark JonesTechnical Specialist
Mark brings many years experience of the Ericsson-LG product and has been involved with the introduction of all Ericsson-LG products into the UK market from the GDK and LDK to the latest iPECS platform.
Josh Aldridge
Josh AldridgeTechnical Support
Josh joined Pragma in early 2015 and works within the technical support team as a Technical Specialist.
Greg Skinner
Greg SkinnerTechnical Support
Greg brings 4 years of telecoms and cloud experience to the team. This stems from previous work within the telecoms industry for SIP Trunk and hosting providers.Also now growing with the company Greg is involved with the introduction of iPECS Cloud and iPECS CM.
Jack Deegan
Jack DeeganTechnical Support
Jack has joined Pragma as a technical Trainee. After previously working in a customer service role for 3 years, Jack has been quick to understand the Ericsson-LG portfolio and is already an asset to the technical team.

Operations

Jolene Larter
Jolene LarterOrders & Provisioning Team Manager
Jolene has worked in the telecommunication industry for many years at both Crane and Westcon. From a customer service background Jolene is now head of Sales Operations and dedicated to putting processes in place to ensure smooth running of your orders.
Sarah Vaile
Sarah VaileOrders & Provisioning Team
Sarah joins has worked in the telecoms industry for over 3 years and she prides herself on providing excellent customer service.
Tom Wiles
Tom WilesOrders & Provisioning Team
Tom brings 5 years of order management and customer service expertise to the team, as well as 3 years of stock management and logistics experience ensuring that your orders are always in safe hands.
Natasha Davey
Natasha DaveyOrders & Provisioning Team
Natasha has worked in a call centre environment before joining Pragma. With many years’ experience in customer Service Natasha is always on hand to assist you with any queries you may have in relation to your order.
Len Hunt
Len HuntWarehouse Manager
Len has over 25 years experience in warehousing, distribution and logistics and is responsible for all of Pragma’s logistics and delivery services.
Lee Strevett
Lee StrevettWarehouse Operative
Lee brings over two years warehouse and logistics experience to the team.

Finance

Faye Thomas
Faye ThomasFinance Manager
Faye has worked with resellers for many years at both Crane and Westcon. She makes sure the bills are paid and the invoices are always right first time, every time.
Sally Millard
Sally MillardFinance Assistant
Sally brings extensive experience of Finance and Customer Service to the team having worked in those fields for over 25 years. She is a valuable asset in the smooth running of Finance and Administration in support of the Finance Manager.

Marketing

Laura Wilkey
Laura WilkeyMarketing Manager
Laura has worked in the media industry for 6 years. Before joining Pragma Laura worked in a London based creative agency followed by an advertising agency.
Alex Christensen
Alex ChristensenSales and Marketing Assistant
Alex has 2 years’ experience marketing business conferences and seminars in the Maritime and Energy sector. Alex previously worked in London, before joining the Pragma team in February 2017