The Royal Victoria’s 20 year old Mitel system, with separate analogue voicemail system, needed to be replaced. The hotel required a modern communications solution that would:
Improve their business efficiency and service to guests.
Connect the hotel’s 160 employees.
Provide call logging to help monitor business performance and control costs.
Reduce spend on line rental and call charges.
Provide communications to mobile members of the team such as the night porters.
Improve guest WiFi internet access.