Royal Victoria Hotel

An iPECS in Hospitality Case Study

About the Royal Victoria

The Royal Victoria is a 100 year old hotel in Llanberis, at the foot of Mount Snowden in Wales. The hotel has 106 rooms over 30 acres of picturesque grounds.

The Challenge

The Royal Victoria’s 20 year old Mitel system, with separate analogue voicemail system, needed to be replaced. The hotel required a modern communications solution that would:

  • Improve their business efficiency and service to guests.
  • Connect the hotel’s 160 employees.
  • Provide call logging to help monitor business performance and control costs.
  • Reduce spend on line rental and call charges.
  • Provide communications to mobile members of the team such as the night porters.
  • Improve guest WiFi internet access.

The Solution

Key Features

We have already seen a growth in the number of positive reviews on TripAdvisor, commending us on the high level of customer service we provide. I have no doubt that this is a result of the improved communications we now have in place around the hotel thanks to the iPECS.
Steven Lee, General Manager, Royal Victoria Hotel
Download Case Study PDF

Related Case Studies

Become an iPECS Reseller

Join today and start selling our award winning portfolio of products in no time.

Sign Me Up