Mercer Collection

An iPECS in Hospitality Case Study

About the Mercer Collection

The Mercer Collection are a group of six boutique hotels located in Portsmouth. The group has grown quickly and provides luxurious accommodation with a personal service.

The Challenge

Mercer’s growth was being constrained due to the significant communications investments required for each new site.

Mercer wanted to better utilise staff and resources across the hotel without replicating functions at each new hotel. The management team also wanted all staff to know and understand the system and be able to operate it consistently across all sites.

The Hotel management also required cost effective calling and system access when travelling outside of the UK.

The Solution

The result was a significant reduction in costs, improved guest service, the ability for inter-site calling, improved efficiency, and most importantly,  empowering the Mercer Collection to grow further.

Key Features

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