Gives managers complete visibility of call traffic and call costs for single or multiple sites, with the ability to charge costs to different individuals, departments or clients. Primary call statistics can be displayed on a wallboard or PC monitor.
Why analyse call activity?
Maximise the return on your telecoms investment
Improve customer service, helping you to retain customers
Increase revenue by monitoring and improving your business performance
Improve call handling techniques
Detect telephone fraud early
Reduce communications costs