Hydro Hotel Case Study hollylewis
An iPECS in Hospitality Case Study
Video Case Study
About the Hydro Hotel
The Hydro Hotel is an elegant Victorian hotel with views over Lake Windermere in Cumbria. The hotel offers over 80 bedrooms, leisure facilities and a conference centre catering to 200 delegates. The hotel employs over 50 members of staff. It is part of a chain of 3 sister hotels.
The Hydro Hotel was going through the process of major refurbishment and was looking for a new communications solution that could overhaul their everyday processes, including:
Improving efficiency – with their existing system, the simplest tasks were taking far too long to complete.
Making it quicker and easier for staff to communicate and collaborate internally.
The ability to record calls or see where calls had been missed – The hotel had identifed that business was being lost through missed calls or calls not being answered due to all lines being in use.
Increase margin through more direct bookings secured by phone or web enquiries.
The iPECS solution has enabled the Hotel staff to work more efficiently and communicate better, which in turn has led to better and faster guest service.
iCall Suite allows the Hotel to produce proactive reports and chase up missed calls, leading to an increase in business.
The iPECS’ Hospitality Console helps the Front of House team with faster processing of key activities such as guest check-in and room status which has led to direct improvements in guest satisfaction and cost reduction. The iPECS also provided simple integration with the Hotel’s PMS software, Guestline.
Cost and Time Saving
The General Manager can now operate the Hydro Hotel and its sister hotel, the Samlesbury in Preston, using the UCS mobile application on his smartphone, reducing the need for unnecessary travel and expensive call charges.
iPECS UCP 600
UCS Mobile App
The iPECS solution has empowered me and my team to take a more proactive approach to the day to day running of the Hotel. The ability to pull off simple reports has really helped the Management team to get a much clearer overall picture of how the business is doing and see where improvements can be made.