Careers 2018-02-06T11:05:03+00:00

Current Career Opportunities

Below is a list of our current job vacancies – remember to check back regularly as we are looking to grow our team!

Pragma is a fast-growing technology company within the unified communications market. Independently owned, we work with a network of experienced technology resellers across the UK. This is an exciting opportunity to work for a progressive employer that offers excellent career development opportunities. The role is an apprentice position to learn warehousing and logistics and progress into a job role with a clear understanding of the warehousing sector.

We are currently based in Burgess Hill and will be moving to a new office near Pulborough, West Sussex in January 2018.

Job description:

  • Work and train as a Warehousing operative
  • Undertake Barcoding / Scanning, Web based courier booking & SAGE order management
  • Undertake general duties including goods in, despatch, and Materials control and materials management
  • Undertake all necessary paperwork to ensure technical and legal compliance
  • Work safely and efficiently
  • Taking delivery of goods and supplies
  • Checking for damaged or missing items
  • Storing goods
  • Moving stock around by hand, using lifting gear or a forklift truck
  • Picking and packing orders
  • Loading goods for dispatch
  • Keeping records of stock
  • Cleaning work areas

To be considered for this role:

You will need to be a good team player with an excellent eye for detail a high level of accuracy. You will have a flexible approach to work and be willing to work overtime when required. You should be an excellent timekeeper and be able to work well using your own initiative. You will have the ability to work well under pressure and meet tight deadlines.

You will need to be physically fit, hardworking and conscientious.

Basic computer knowledge.

A strong desire to work as part of a team

Additionally, as a Warehouse Operative, you must have excellent interpersonal and communication skills, quick rapport building skills and a confident attitude.

To apply for this role please send your CV and cover letter to len.hunt@wearepragma.co.uk

Job Title – Account Manager

Reporting Line –  Sales Director

Key Functions

  • To work in conjunction with Business Development Managers (BDM’s) to assist with the account management and support of allocated accounts.
  • To professionally account manage and support your own allocated accounts to develop sales opportunities and increase revenue
  • To build on and create new, strong relationships with all customers and key contacts providing support on all products within the Pragma portfolio
  • To Continually maintain CRM with up to date account and contact information.
  • To achieve & exceed margin targets and objectives agreed with the Sales Director.
  • To provide a monthly sales margin forecast for all allocated accounts
  • To help achieve company target by supporting and covering for others in your own team and other teams.

Main areas of responsibility

  • To meet or exceed monthly margin targets.
  • Follow all Sales Administration documented processes
  • Help to recruit “X” new resellers a month
  • Develop new products opportunities into your existing reseller base
  • All contacts in Sales order/CRM system for your accounts are up to date
  • To follow up sales leads generated by marketing activities via telephone
  • To identify potential customers and follow up to achieve new sales or, where appropriate, book appointments for BDM’s/Pragma Director’s.
  • To initiate regular and systematic telephone follow up of customers and maintain records using CRM.
  • To demonstrate key product updates/monthly updates to customer via telephone and or webinars with the aim of generating increased sales.
  • To produce accurate written quotations and products summaries for customers.
  • To assist with the delivery of training webinars to support customer retention and value add.
  • To contribute to the planning of customer engagement activities.
  • To attend and participate in outside events, e.g. exhibitions, demonstrations, workshops, on occasions.
  • To initiate and carry out specific projects in accordance with Account Development Plans.
  • To provide direct support to the UK BDM’s on specific projects.
  • To make recommendations and suggestions to improve the quality and efficiency of own work, of the Sales, Marketing and Technical teams or of Pragma as a whole.
  • To undertake other duties which may be necessary to ensure the effective operation of Pragma.

Qualifications, Experience and Competencies

  • Knowledge of technology or communications industry
  • Experience in MS Word, Excel, Outlook, Exchange & PowerPoint
  • Proven experience in a sales role.
  • Good general education with high levels of literacy and numeracy.
  • Good oral and written communications skills.
  • Able to work under pressure to achieve sales targets
  • Ability to understand, demonstrate and communicate with others about telephony based products.
  • Interested in and/or enthusiasm to learn about Pragma’s products.
  • Ability to work under own initiative, organise, plan and prioritise work.
  • Highly dependable and able to meet deadlines.
  • Good attention to detail and ability to follow documented progresses
  • Ability to work as part of a small and dedicated team and supervise junior or less experienced members
  • Able to contribute positively towards the overall success of the business.

Own transport is essential due to the rural location of our new premises.

To apply for this role please send your CV and cover letter to will.morey@wearepragma.co.uk

Job Title – Senior Technical Specialist

Salary – £22,000 to £30,000

Opportunity to join a fast growing technology company recently recognised in the 2017 Deloitte Fast 500 fastest growing technology companies in Europe, Middle East and Africa.

The Senior Technical Specialist position is working alongside a small team of engineers in the companies brand new purpose built office in Washington, West Sussex.

This company specialises in unified communications and digital marketing technology and has grown rapidly since it was founded in 2012.

The role involves working as a team to provide “best in class” tech support around our portfolio of products. You will act as a senior tech lead on escalations within the team and will be expected to provide training and support to junior members of staff.

You will work closely alongside the original founders of the business and have the opportunity to build a career in the tech sector and develop in the company.

A training program will support you in your growth and provide you with the opportunity to understand the areas of technology to specialise in.

The role will suit someone who would like to progress their career with a fast growing industry leading channel focused telecommunications provider.

Key Requirements:

– Minimum 5 years’ experience within a technical role in telecommunications organisation.
– Excellent knowledge of voice network services including ISDN, broadband and SIP trunks.
– Understanding of peripheral technology e.g. Microsoft, Cisco, Wireshark would be an advantage.
– Strong communications skills are required, verbal, written and presentation.
– Excellent customer facing skills, ability to work under pressure and in a busy environment.
– A flexible approach to working hours and travel throughout the UK at short notice.
– Ability to work well as part of a team, as well as using initiative to resolve problem and deliver excellent customer service.
– Experience of new product and software release management.

Own transport is essential due to the rural location of our new premises.

To apply for this role please send your CV and cover letter to mark.proops@wearepragma.co.uk

Job Title – Technical Trainee

Salary – Basic up to £15,000

Opportunity to join a fast growing technology company recently recognised in the 2017 Deloitte Fast 500 fastest growing technology companies in Europe, Middle East and Africa. As part of our continued growth and expansion plans an opportunity has now a risen for a Technical Trainee to join the team. Do you have an excellent telephone manner, strong communication skills, a keen interest in IT / Telecoms Support and the desire to learn and grow within an ambitious company? Then this could be the opportunity for you.

The company is looking for a technical trainee to join a team of technical specialists who provide technical support and training to our business customers. The role involves providing technical support – telephone and email based fault logging.

Working alongside the company’s technical specialists in our brand new purpose built office, this role is designed to provide excellent development opportunities in understanding networking, applications and communications technology. The day to day role will be working with our customers to understand and log technical issues and then work alongside our team of technical specialists to resolve these issues and provide the company’s customers with the support they need to implement and support their technology.

Additionally, you need to be a team player, be career minded and have great inter-personal skills so you can begin building a rapport with our customers. Any previous IT or networking skills will be an advantage.

The company are seeking individuals with a passion for technology and great customer service and are willing to provide a thorough training programme for candidates with a desire to develop and build a career with them.

Own transport is essential due to the rural location of our new premises.

To apply for this role please send your CV and cover letter to mark.proops@wearepragma.co.uk